The Novotel Toronto Centre

Great location. Very clean hotel. Room was very modern, spacious and very clean. Bed comfortable.

I didn’t like the customer service at the evening check in. (Morning check out was quick and pleasant)
I called the customer service with a question from my room in the evening, they were rude.
I also didn’t like they had no lotion and shower cap in the bathroom and did not provide any.

They door are not sound proof so we could constantly hear people walking in the hallway and closing and opening their doors.

However, the cleanliness and location was perfect.

What a great stay. We are here 17-19 August and the room and staff were so nice. Karla V. took care of our room and was wonderful. The staff at Cafe Nicole in the lobby were so very helpful and kind with great service. Everything is clean and well taken care of.

I was in room 503 on Monday and Tuesday ( August 14,15) my friend arranged everything, we were supposed to be seeing Madonna’s concert but she had to postpone her concert in Toronto. But weren’t able to cancel our stay at your hotel because she would have lost her money so we came and enjoyed our stay with you. Our room and services were absolutely was perfect. Margaret who we have met in the hallway was perfect in every way. Polite, and and her cleaning of the room is absolutely perfect.
I would recommend her as employee of the month that is if you have that going on at your hotel.

After hearing about how this building was left after the homeless phase was done, one was skeptical of how well they did on this Reno and if this would be a successful stay. Overall they did a good job on their interior spaces and materials. The rooms were modern with nice elements however there was too much space. There was a 25sqft space next to the bed of nothing. The bathroom toilet had a 2.5’ distance from the wall (as an architect, I can cite that the toilet was installed too far from the wall and grab bar, plus the flusher was not on the open side FYI for ADA code reference). At first you feel like the room is poorly lit but make use of the tall lamp as it’s max output illuminates the room as though it were daytime.

+ Bed super comfortable, pillows nice, VERY clean. Nice bathroom, pretty big, refrigerator. Overall, it was really nice. Everything smelled clean from the moment we got inside. Room was super clean. Everyone was very pleasant. Only spoke to the front desk person while checking in though.
- It's just expensive. All hotels in Toronto seem out of control expensive. You're paying $400 for a bed and a toilet...but it seems that's just the way it is now