Sheraton Centre Toronto Hotel

Well appointed room with excellent views (38th floor). Good room service. Bed, chairs, safe, ensuite etc all as expected. Friendly, helpful staff. The central location means that much of downtown Toronto is within easy walking helped by the hotel having a direct link to the city's underground walking network.

A long feedback but addresses a long-stay here! I came here for a longer therapeutic stay before starting my new role & after many years of no vacation. Sheraton is a phenomenal luxurious and absolutely fascinating view and location; however, some aspects were quite disappointing to me. Let me mention the positives first: The reception is a great venue actually even for leisure and business meetings without stay. With stay, you get the extra comfort and privilege, although at times, it gets quite too busy for a comfortable lobby experience. The proximity to Nathan Phillips square is a whole additional attracting aspect. You're guaranteed you'll never have a dull moment, even if you stay around, like I did.
Let's speak to the multiple difficulties: The room was amazing in view and comfort, yet it was definitely not what I was promised. It was a low-rise, not a high-rise like I signed up for upon booking. Although I was willing to wait for checking in, the receptionist almost voiced it like the low rise room was the only option if I want to be guaranteed my accommodation of open space and view to meet my claustrophobia.
As well, service needs quite some work. Abrupt behaviour and lack of spending time with guests is quite common. I understand that it is beyond busy but not as busy as not being dedicated to the guest you're handling. Olga at reception was an exception, though. She took all her time, smile, and care to make me feel welcomed and she deserves a recognition. A couple of workers were also kind with supplying my need especially for coffee, otherwise it was disappointing. Also, I am beyond disappointed with 2 things: food experience and special rates. For food, I truly disagree with the current "have a seat and we will get you" as it left me without service multiple times. The food options are extremely price and definitely not at quality. Also, being nonalcoholic really left me at unease once that I force-ordered a virgin drink and another where I was completely and obviously disregarded. This was very uncomfortable and made me relocate to the back of the lobby multiple times. Second, the rates should definitely be revisited for special rates as even when I was extending I was almost fooled into thinking I have special rates while online ones were even cheaper, but I accepted what I got after over an hour and a half of back & forth calls, being dismissed on the phone & having to call again, and speaking with multiple people. I will be purely honest I didn't feel the supportive respectful service I expected to get after sharing my purpose of the trips and my needs. I think you need to reconsider this. I am a little hesitant now. Also, cleaning services need some attention, the rooms weren't as clean and quite dusty, bathroom barely cleaned although I asked daily. My message to future travelers is tp check the rates especially if you qualify for special rates and be a little more attentive to service.
Some pics of views of room, lobby, and Nathan are enclosed to help.

Location.
Facilties.
Coffee maker.
Housekeeping.
Fridge.
Desk and Storage.
2 types of pillows on offer.
Comfy bed.

This is the best hotel to book, if you're running the Scotiabank Toronto Waterfront Marathon. It's literally right next to the start and finish area: Nathan Phillips Square. Free breakfast on 43rd Fl.