Rideau Heights Inn

DO NOT STAY HERE!!
If I could give this facility a 0 I would. What an absolutely disgusting place to stay. Front desk worker was rude and unhelpful. Prett6y much brushed off any questions we had. First night we went to our room and there were a flies all over the window, we ignored it. Then the entire bathroom and main living space mirrors were COVERED in fruit flies- we also ignored it. The as we were going to bed we noticed that there was BLOOD on the comforter. We brought it to the front desk and they gave us a thin blanket for the night. The next morning we received a duvet without a cover. The duvet looked dirty so I only slept with a sheet but my boyfriend slept with the provided duvet, the next morning we noticed that there was two massive BLOOD stains on it! DISGUSTING! Any 5 star reviews shouldn't even be considered if you're looking into staying here. It's also deceiving that it says its on the water because it's not. DO NOT STAY HERE, you'll be better off going somewhere else. 0/10!

MY WORST STAY EVER,
I work in a moving company, we usually travels a lot, my last night stay in this motel/hotel , is my only worst stay ever in last 3 years, the guy at the reception is super un-professional & kinda had a racist tone specially with Indians, do not go here, they are charging more with respect to attitude they re showing.
I felt so bad, i was expecting nice stay after long 16 hrs of work, but ends up with racist behaviour from this receptionist.

I recently had an incredibly disappointing experience with a hotel I had booked months in advance. I made my reservation well ahead of time, looking forward to a pleasant stay during my trip. However, today, just hours before my expected arrival, I received a phone call from someone claiming to be from the hotel, asking for my credit card information.

Unfortunately, due to being occupied with a client call at the time, I politely informed the caller that I was unable to provide the information right away, but assured them that I would be arriving later in the evening. To ensure everything was in order, I decided to call the hotel back before leaving, only to receive shocking news.

When I called the hotel, I was informed that my reservation had been canceled and that they were fully booked. The person I spoke to offered no explanation as to why this had happened or any assistance in finding alternative accommodations. I was left scrambling at the last minute, desperately trying to find another place to stay in an unfamiliar city.

This entire experience has left me incredibly frustrated and inconvenienced. Booking a hotel months in advance should guarantee a confirmed reservation and a stress-free check-in process. The fact that my reservation was canceled without any prior notice or legitimate reason is unacceptable.

As a customer, I expected better communication and professionalism from the hotel staff. The situation could have been handled much more efficiently and with greater consideration for the inconvenience caused. It is disappointing to have my trust violated and my plans disrupted due to the hotel's incompetence.

I strongly advise potential guests to exercise caution when booking this hotel. Based on my experience, I cannot recommend it. It is essential to have a reliable and trustworthy establishment that values its customers and respects their reservations. Unfortunately, this hotel failed to deliver on these basic expectations.

In conclusion, the last-minute cancellation of my reservation without any valid explanation or assistance from the hotel staff has left me extremely dissatisfied. I hope my review serves as a warning to others, so they may avoid a similar unpleasant experience.

The hotel staff were rude. They charged me extra for having a service animal in my room. When I had asked for towels to be sent in the morning the person at the front desk confirmed they would but did not send anyone.
Mind you the entire time I didn't have the room cleaned because someone was in the room. All I asked for was fresh towels. I can't give it more than 2 stars. The only reason it isn't 1 star is because of the sweet Hispanic cleaning lady. She was very nice and welcoming.