Parkhotel Kurhaus in Bad Kreuznach

My room was roomy but needs a refresh: carpet and walls as well as frames of doors are full of scratches and require a bit of love. The bathroom a little small and basic - no shelves no closet, tiny. No service to close curtains and prepare for the night and check if we need towels or water. But the worst: Internet not existing!!!! No network available at a reasonable speed in this century. We paid over 200 / night for only the room….Too much for this oldish glory

The staff in this hotel is very disappointing.

The staff in the restaurant was abysmal during dinner service but, especially during the breakfast service. I have never seen such a waiting staff who didn't want to be there as much as this.
Breakfast was until 10:30am and we arrived at 10am, all the tables were already cleaned from all the cutlery despite there still being many people there.
We sat down at an empty table with our food from the buffet and there wasn't anyone to be found for cutlery so I ate 2 cold eggs with a tea spoon and paid 16€ for that...

Complained later at the reception at check out but they clearly weren't trained on how to handle complaints and didn't do anything about about or even an apology.

It sounds petty but when I look at how much money I paid for this hotel it doesn't feel all that petty anymore.

Also this hotel doesn't have air-conditioning which I knew beforehand but I do find it strange how such a 'fancy' hotel at the very least doesn't provide every room standard with a fan.