Playacálida Spa Hotel Luxury

Don’t go to this hotel absolutely disgusting with English people and very rude staff you don’t get what you pay for as all inclusive isn’t all inclusive 🤔 yes that’s right please don’t book or bother unless you want to waste your money. Poor hygiene where the food is concerned staff telling you that no inflatables allowed in the pool, paying extra for what’s supposed to be an all inclusive just did it for us !!!! But never again will I book here 😡

Negatives: -Booked a family room which essentially was 2 double beds pushed together and a cot! The room was tiny!!!! -Hotel very dated, paint peeling at away all over -Looks like a prison -Lazy river is a good idea but the slides on it have no water pressure so people cant even slide down them. Lazy river is also freezing -Food very repetitive -Staff are rude, barely speak a word of English and don't event try to help English tourists -Not enough staff, big queues at pool side bar Positives: - Infinity pool is nice

We are currently staying here as a family of 7, 3 adults and 4 children (currently our 1st day). We paid alot of money to stay here for our once a year holiday that we all very much look forward too but since arriving we has been highly disappointed and disgusted with the hotel. We booked through LoveHoliday a all inclusive package which states all food and drinks included throughout the day including beers, wine, cocktails and non-alcohol drinks there was only one option of all inclusive and no other packages that could be booked through LoveHolidays . However upon arrival at the hotel you find out there all inclusive does not mean all inclusive and they do not allow you to have what you have paid for and is advertised , you can not have snacks during the day, no minibar, no kettle and coffee in room, no cocktails or spirt drinks with you having to pay about 4 euros for a drink you have already paid for within your stated all inclusive package. I really do not think this hotel wants you to enjoy your stay with them as also today our 1st day to the pool the kids took a foam ball the size of a tennis ball to the pool to play catch and was instantly told no balls were aloud, then to make matters worse they then took a rubber ring to the pool and again was told they were not aloud in the pool. It seems this hotel only wants to make as much money from you as possible and falsely advertise what is included with there all inclusive by offering what you have paid for on the website but when you arrive are told something totally different. We went to the reception to show them what was on our invoice and it included everything as stated above but they did not care and said we can not have it without paying, I asked to speak to a manager but was told one wasn't avaliable I bet they tell that to all customers that make a complaint. PLEASE STAY AWAY FROM THE HOTEL YOU DO NOT GET WHAT YOU HAVE PAID LARGE SUMS OF MONEY FOR.