Marins Playa

Positives:
This hotel in itself is good location wise, children's entertainment and general staff are friendly. They also have a decent laundry room and good swimming facilities.

Negatives:
1. We came 2 days ago, so the days were quite hot and while outside was chilly during the evenings, our room (1 bedroom apartment) was sweltering. We asked 3 times for the AC in our room to be turned on, the 2nd time we were told the AC would be turned on but the 3rd time we were told that info was incorrect, and that due to every other guest wanted the heating on so we cannot have the AC on. We then asked for a fan, we were told they don't have any fans as everyone else is cold in the evenings- not sure how everyone else being cold has anything to do with our room but we were insistent for a number of reasons, one being I'm pregnant and couldn't sleep at night and another being we have a 2 year old who also could not sleep due to the heat and zero windows in the room. After a lot, and I mean a lot if push back we finally got a fan sent to our room (pic attached).

2. Food: i emailed prior to us arriving to specify we're vegetarian (as we only eat halal) and as well be having breakfast included, if there are vegetarian options available. I received a reply saying they don't offer elaborate vegetarian options but there are options to choose from. I was happy with that reply but the buffet style breakfast left much to be desired- all the eggs were cooked in the same trays as the bacon. The vege options were - eggs, fruits,beans and toast. Options are very limited and honestly seeing how omelette were cooked with the ham omelette, I was put off a lot. It's not very inclusive at all.

Last year I slipped on a wet floor in this hotel and broke my hand. The cleaning lady just poured soapy water of the floor and considered this to be "cleaning". Of course no warning signs about the wet floor. After almost one year I still have not received a single cent of compensation. While the hotel admitted that it was their fault (they actually saw the accident on the CCTV), their insurance (MAPFRE) keeps absolutely silent and is not keen to pay anything. Initially they offered to reimburse 1000 EUR, which was a joke comparing to all medical costs. I refused and since then they switched to ignore mode.
The safety in general is not taken seriously in this hotel: anybody can enter without any checks, the fire safety is not adequate (fire alarms are installed incorrectly, evacuation plans do not match the room, etc.), electrical installations have uninsulated wires, there were glass splitters in the pool area and so on. A very miserable level, especially for a hotel which is positioning itself as kids-friendly.
On the plus side: they have their own parking and the rooms are not bad.
Otherwise the hotel is below average: the food is ok for a couple of days, but if you stay longer the restaurants on the promenade are a far better choice. The pool is dirty and was totally overcrowded (in August). Animation is a joke: totally boring, and the stage is positioned in such a way that maybe 20 people can see the action and for the others there is no space. The hotel location is also not very good: you need to walk 10-15 minutes to reach a good beach (a not so good one is a bit closer).
We have been going to Cala Millor regularly in the last 20 years, and this hotel is by far the worst experience we had - avoid if you can.

It was our second time here. The rooms were in really bad condition. The first rook smelled like mold it was so bad we had to be moved to another room because we couldn't breathe properly and woke up with breathing issues. They moved us to another room but the drain wasn't working properly, the showerhead was broken, the water cooker was broken, the toilet push button was broken. I did not experience a 4 star hotel stay, they don't do regular maintenance and its unacceptable for 4 stars. The kids entertainment was good though, but on the last night they promised my daughter a price for best drawing and they forgot to bring the price. She was so upset. We won't be returning.

With three children we wanted to make sure safety was in place in the hotel. The first thing we noticed was that there was only one lifeguard in-charge of two huge pools and the same lifeguard in charge of the indoor pool. We found this very odd as there was hundreds of families on holiday with a lot of children running around and only one lifeguards. There was no security guard throughout the whole premises this included the actual hotel area and the surrounding apartments which are slightly higher this made us feel very unsafe. On the saturday, my children were playing in the pool area where my 12 year old slipped backwards and banged his head, when my husband checked he had a laceration on his head and blood was everywhere, my son was visibly hysterical, crying in pain. There was no lifeguard at all and no one from The hotel staff alerted one another either. This means ccttv was useless too. My husband had to leave my injured son all alone to quickly alert the reception staff to do something. They told us there is no first aid or nurse available we were suprised and shocked that they were not interested in atleast helping with the bleeding. My husband just held his head with a towel and there was no first aid kit provided by the staff to clean the wound. The lifeguard appeared after ten minutes with the hotel manager and told us he will need stitches take him to the hospital. Once my husband left to get the car i was sat at the reception trying to calm my son down, he was in shock and screaming as hed just felt the cut on his head. His eyes were blurred from the blow to his head and he was in pain. The two receptions were fully ignoring him the whole way through acting as-though nothing was happening. It was so upsetting to see that there is no morals in this hotel. Not even one person came to say is there anything we can do to help or calm him down. I had to go myself to ask them for a glass of water. There was no local hospital and we had to travel 40 minutes away to get two staples in his head. The ordeal was horrific and the next evening we went back to see why he had slipped the floor was extremely greasy and God knows when was the last time it was cleaned. The blood from my sons accident was still on the floor and it was disgusting to see other children playing on top of it. I went to complain to the hotel manager who was extremely argumentative when i complained about the greasy floor he said proudly ‘this happens to someone once every month’ i said this is nothing to be proud off and blamed the lack of cleaningness he lied and said the pool area is cleaned every morning at 7am and when i questioned him why is Blood still on floor the next day in the evening he had nothing further to say. If your going with children i will not wish this on anybody the lack of cleaning the lack of lifeguards security and first aid should make marins playa the last DESPERATE option for YOU. please dont make this mistake.

We took our parents on their first holiday in 28 years and were made to feel very unwelcome by a two members of staff. We had spent money every day in the hotel on food and drinks, but on our last day we were waiting for a waiter to come and ask us if we’d like anything, after waiting over an hour for service whilst having a chill on the beds my mum went to order our own drinks at the bar to be snapped at you haven’t spent any money, do you realise you have to spend a certain amount of money to be sat on the beds, have you not read the itinerary. We explained we didn’t know this as nothing anywhere to stated this and mentioned we’d come to buy drinks anyway, and hadn’t even been approached by the two members of staff, but all other guests had been, we’d only been back an hour from being out all day anyway. The whole week he was rude to us, he didn’t want to serve us on the evening we came down for drinks, I am pregnant and fancied a nice mocktail, which I asked for a strawberry daiquiri which I’d been having all week, but apparently he didn’t know how to make it and I couldn’t have one, so had to settle for a water because he literally couldn’t be bothered to give me any other options, whilst then carrying on glaring at us from his bar area. I have never been made to feel so unwelcome in my whole life in a hotel. The way we have been made to feel on our family’s holiday is horrendous. You made my mum cry, you ruined our last evening and we will be writing a formal complaint of everything to the manager. Also to the lady who was on shift with him needs to learn how to smile and not glare at customers from the bar area. Again, made us to feel like we weren’t welcome in a hotel we’d picked for our family holiday. Such a shame as we couldn’t knock all of the other staff and the hotel itself as they were lovely, and actually smiled on their shifts.