Broncemar Beach Suites

This is our second time staying here we stayed last year and was great we came back in June 2025 for all inclusive however we wish we didn't, the food was not the best, the breakfast was decent, lunch and dinner was not good. we found ourselves eating pasta and rice most days while we waited for dinner to go out. It was abit off as we thought we would have had decent options for the money we spent.
Drinks were also lacking, spirits were fine but beer was only one option. And no cider.
The hotel staff, well where do I start, the reception staff was nice however I did ask for extra pillows on the second day we stayed for 10 days and we did not receive any pillows, I would have gone back up again but I was upset with what followed.

The bar staff were not nice, never had any smiles, rushed to give your orders and when asked to stop when pouring they just smile and keep pouring the drink making it like petrol, multiple times I had to ask for a separate glass so I could fill it up with a soft drink.
The bar staff change shifts around lunchtime, the morning staff were not nice, a lady behind the bar on numerous occasions was rude.
The first day we arrived I asked for some water thinking it would be free as we were all inclusive, she informed us it was not and we had to pay, we payed not knowing any different. however she was reluctant to tell us the bar had a water filter machine just behind her which gives free chilled water.

The cleaning, was not good... It was inconsistent our beds never actually got changed, they were made up but the sheets were not changed, the cleaners left clean sheets in the room? I have never been to any hotel where I had to make my own bed after spending the money we spent.
The next thing we were really upset with and was actually horrendous was the cleaner left the toilet brush beside the toilet and it was filthy with fecal matter on the floor. Like why was this not cleaned up. Horrible we had small children with us and we're glad we seen it that evening when we arrived back.

We had a small sitting area out the back, it was littered with old dead leaves when we arrived and remained the same when we left, not once was it cleaned up.

Also the door to our apartment would not close properly it was slightly opened from the bottom which of course let lots of cockroachs in.

The saving grace for this place was the the pool and kids facilities.
The entertainment team was also nice and engaging.

Having now been here twice we have made the decision not to come back.

Definitely not a good hotel. We were robbed on are first night in a ground floor apartment they came in by the patio doors while we were asleep . The police came and took a statement we were not the only ones who were robbed that night 7 more apartments were robbed. The staff did their best but hotel security is none existent the place is wide open to anyone. Totally unacceptable

This hotel is absolutely not a 4* or any 4* I've ever stayed at before.
Upon arrival the staff were welcoming & the reception inviting.

We were in room 315 so whoever is in there after us you're welcome. Its been scrubbed, please don't think this is the standard to expect.

When we walked in the room smelt musty so we opened the windows & doors however it became apparent really quickly how grubby the place was.

I refused to unpack & felt there was no point complaining because if this is the standard then we'd only get more of the same (talking to others, this was the standard)

The patio furniture - filthy
The kitchen counters, cupboards, utensils, crockery, cutlery, glasses, and fridge - filthy
The fridge still had items in from the previous occupants
The bathroom - filthy including the grout which was filled with gunk.
The towels - smelt funny & were just nasty. We wouldn't even use as a hand towel as your hands smelt sour after using.
The wardrobes, bedside tables, and headboard - filthy.
The doors, door handles, light switches - filthy
The sofa - absolutely disgusting
After a trip to the shop for supplies I set to & cleaned through. I tackled the sofa 3 times with hot soapy water, each time the cloth & water were black but nothing was bringing it up so we didn't sit on it once during our stay
We also had some cockroaches visit us during the night, nearly had a heart attack (I hate them) & the odd beetles too.

The cleaners bay was right under our room so we saw what they were working with & it wasn't good & certainly wasn't changed frequently. The same scabby brushes and filthy mops, the same scabby cloths that were washed and thrown in a big pile to dry in the sun & smelt sour as they dried - just gross really.

I will say the bed was comfortable but we like a hard bed. If you don't then you won't like it. The bedding was changed once in 7 night but as it wasn't hot at night we didn't mind. The bedding was clean.

To top matter off this morning as I was showering the water was cut off with no warning so soaped up I waited for 40 minutes until it switched back in again to finish my shower. Maintenance were working on a pipe & no one informed us that the water was going off.

The pool area is pleasant but again needs a good scrub. I never saw a lounger side table wiped down once, the spillages were just dried on & built up so if you get a clean one, you're welcome.

I watched maintenance line up the loungers one night then just go down the middle with a ride on cleaner so anything spilt or left under or around the loungers stayed where it was.

The animation team & staff were really lovely. The kids were well catered for & did lots of games & activities. As said before the staff were welcoming.

I cannot comment on the food as we didn't eat at the hotel. We did have some drinks & the staff were generous with their spirit pours & the cocktails were very nice.

Theres a convenient & well priced shop on site which was handy for water, milk etc. & the cigarette prices were better than in the town.

If you're not to worried about cleanliness then I'd say I highly recommend otherwise avoid like the plague.

We won't be back.