Hotel LIVVO Volcan Lanzarote

Just superb!...that said,after nearing the end of our 12 night now, I can add: buy the meal offer, it's usually 60€ each, but if you book for 3 nights, you get it for 1/2 price,which is great value and it's an all you can eat buffet style, beware, a 1€ bottle of water will cost you 5€ in the restaurant and they really push you to buy.
Rooms are cleaned daily, complimentary shower gel etc is good quality. There's no rush in the early hours to bag a great sunbed, there's loads of them so you don't need to be British about it !! Breakfast is great, again all you can eat.
An on site shop would be great, it would save having to walk to the local store to buy things you need.

We stayed as a family of 5 with my 3 teenagers for a short stay of 5 nights at the Livvo Volcan Hotel in July and all in all it was a nice experience.
We went for breakfast only following some other travellers review. I dont regret our choice, as the hotel is very well situated near the marina with a lot of food options, which turn out cheaper and gives you more variety than the restaurant of the hotel which is good but very repetitive and in my opinion overpriced. Speaking of the local restaurants, if you avoid the cheap touristy places, you can find very nice gems, but i would recommend to book as they are small and get busy quickly and we were turned down a few times.
On the positive side: First of all, the hotel is on a very large estate and very clean and we only saw cockroaches twice during our all stay which is an achievement as this seems to be a problem on the island.
The main pool is really nice, very large and at the perfect temperature. There are plenty of loungers scattered around the hotel, even if you need to go early for the best spots. There are a few other pools as well for children and smaller ones away from the main one if you fancy a more calm sun bedding. There is a pool bar with many drinks and food options which is decent.
The rooms are very clean and spacious (we went for 2 double rooms with garden view), with everything you need for crashing at night : okay beds, a very efficient aircon, a big flat TV screen, a sofa and table, a small terrace for enjoying the morning sun before the temperature gets too hot, and a decent bathroom.
The buffet breakfast is enjoyable with plenty of options. We were going at 9am where it was mostly empty, but even if you go at 09:30am during peak time, the team manages to clean tables very efficiently so you dont have to wait.
The checkin/checkout was very efficient and they carry your luggage to your room, which was much appreciated as i mentioned the hotel is situated on a vast estate on a hill with a lot of stairs.

On the negative sides: these are small little things that could have made our stay better.
Small details in the rooms: the telephone of one the rooms was not connected, despite us raising to the reception, it was never fixed. We needed it once to reach the reception. The minibar was not connected to the power (not a big deal, we plugged it in ourselves).
Overall, the service is not very friendly (except some of the pool life guards), and the staff is efficient but dont really care much. For example, we found a piece of glass in one of our drink at the pool bar, and we didnt feel we were taken seriously at all. We had to insist and speak to the manager who answered to us, but didnt seem to consider the health and safety problem that this was. To clear any doubt, we didnt want any compensation for this, only to be reassured they were taking all the measures so that it doesn't happen again, and the manager was not very convincing. Anyhow, nobody was hurt and all ended well, I am just mentioning this in the context of the service.
There is very little shade near the pool, which is great for people trying to sunbed, but not if you have a fragile skin (like myself and 2 of my children) considering the sun here is scorching hot. There are a few spots with loungers near the main pool under the shade, but you really need to come early (08:30am) to be able to use them.

All in all, a very good stay, nice hotel, this is not a luxury hotel but ticks many boxes and we were not disappointed. I dont know if we will come again in Lanzarote, but we would definitely consider this hotel if we do.

Lovely hotel with great pools and excellent staff. Breakfast is outstanding. Evening buffet is limited in terms of choice, but good quality food. Drinks are expensive. Difficult to find shade around the main pool (umbrellas are fixed and only one for every two beds). Close to lots of shops and restaurants and a beautiful coastal cliff walk.

Absolutely stunningly beautiful. This hotel is amazing. From the moment you arrive. You will be amazed how clean, how helpful the staff are and how you're glad you booked to stay.
3 different pools, 3 different restaurants. The rooms are spacious and luxurious. We are BB breakfast. What a variety there is plenty for every taste. The hotel is 100m to the harbour. There are plenty of restaurants to try. This is our 3rd year of coming here, and we will be booking for 2024. I can't recommend this hotel enough.

This is a great hotel. It's beautifully landscaped and feels more like staying in a village than in a hotel as it's a big complex.
Stayed for a week in February in a garden room and it had a lovely terrace overlooking the smaller outdoor heated pool area (although it was also very private). The rooms are nicely furnished and very large with a separate sitting area. Only criticism is perhaps they are a little dated. Everything was very clean and there were nice rituals products in the shower.
We were a family of 6 and a baby and went half board. We were a bit worried about the quality after reading some negative reviews but on the whole we found the food to be good. Breakfast great with plenty of choice. Evening meal good too with quite a bit of choice, different themed nights, main dishes, grilled meats and fish, salads, desserts, ice cream, cheese. The only thing is we weren't sure which theme would be on which night as there was nothing to say anywhere.
The smaller heated pools are both good and look well kept but the large pool over the main restaurant needs a bit of TLC as quite a few cracked tiles etc.
Location was fantastic. Best part of Playa Blanca with lovely restaurants at the marina. Also parking is super easy if you rent a car.
We only tried the evening entertainment one night and it was good. Maybe some more info about what the events were would be good and we tried to go to the bar one night when we came back from dinner and it was closed. Not sure why.
Overall we had a fantastic time at this hotel and I would stay again if going back to PB. Looked nicer than many of the others we passed further towards the main strip.
Thanks Livvo Volcan

Amazing place, the reception area is just breathtaking, a replica church, a volcano and a rainforest! Lovely rooms, great food, friendly staff & fantastic grounds ❤️

Lovely hotel with nice rooms. The garden and pool areas are well kept. The staff are courteous, friendly and helpful. The hotel is located next to rubicon marina so is in an excellent spot for foidxabd drinks or a reasonably easy walk into Playa blanca. There are only little things that the hotel needs to address, such as tatty pool towels. Being green focused, I found it strange that they provided cardboard cones filled with churros every day and provided disposable cardboard coffee cups or takeaway drinks at breakfast.

Over all we really enjoyed our stay here at the volcan. Many fantastic features. Breakfast was fantastic in the morning albeit busy. Pools were fantastic, and also the facilities at the hotel. Staff were fantastic.

Reason for 4 star... the one thing that realy let us down, was on the first night, there was a problem with our air con, the system sounded like it was on its last legs. Complained at reception, evenly someone came to the room and had a look, and he knew exactly was what wrong. (This situation happens all the time? Not good infront of guests)He takes the filter out of the system, and it was horrific, the dead skin dust and fluff was horrific. Totaly unacceptable. He replaced it for a new filter, and all was good. But due to the time of night last day (around midnight) this was far from ideal. And not the start to the holiday we expected from a high end hotel like yourselves.
I reported this on the email review they sent me after the stay, but heard nothing from them, nor an explanation to why the filters were not cleaned, or clearly inspected.

**I will edit this review, if I get a responce to the issues**