Alua Leo

2 stars for the great location. It was close to the airport. However the beds were full of small hair strands. And late at night, I called for extra pillows because I was starting to feel neck pain. The guy at front desk said he would check if they had more and call back in 10 mins. He never called back! AND the walls were so thin I could hear the guy next door yelling at someone and slaming the door.

I will not go back to this 4 star hotel. The 3 star hotel I had stayed at before this one was much cleaner and had better customer service.

I would NOT recommend this hotel at all !

The only positive review about this hotel is it's location.

We stayed there at this hotel for one week. The check in process at the reception is taking half an hour time for processing one room booking. They are living in 1950s with the working model.

I chose the half board option (breakfast + dinner).
What is disgusting is the fact that I found cockroach in the coffee which I took. When i reported it to the kitchen responsible and i asked him to open the coffee machine, to my SHOCK, i found 10 cockroaches in the coffee machine. When i reported this to the dining hall lead (he says he is not responsible for this and that I inform kitchen lead). I informed the kitchen lead and he get's irritated because I found this problem. He doesn't respond to my questions about food quality. I complained this to the lady at the reception. He comes to the kitchen and now this gets interesting, rather than they making me understand the situation by explaining in English, they start discussing something in Spanish (because i do not understand). What i was afraid and concerned was, my 2 year old son drank hot milk from the same coffee machine. At the end, they did not provide me a proper feedback on how to correct that.
The next day i thought they fixed it by cleaning or disinfecting the place. To my shock, i saw cockroach again near to the dessert area. Then i thought, they have serious problems with the kitchen management. I did not eat food at this location from then onwards.

The rooms were pretty Ok. But when i pay money additionally for food here and get this quality, its disgusting. The presentation of food items is really good, but the quality now i the big QUESTION to me!

They are scamming people here with the price they charge!