Hotel Amaraigua – All Inclusive – Adults Only

Hotel smell very bad its two days we complain about our room 221 smells bad. they not change the rooms. Wifi not working from our room. Food is okey. For us last time we hier

Firts of all we booked a room for 3 people 3 bedroom but we get with 2 bad!i ask the manager and he said "its oky you are good friedn no?" Hmm thanks I try to get another room or get one more but the mamager always said"oohh tomorrow he do it 100%. Nothing happend. He was jst lie al the time. I didnt see the halping hand from him. Food: i never had this kind of food in 4 stars hotel ever. Awfull . No tast for nothing.was very bad food there.koktails form machin!insted beer you get jst foam. I couldn't connect to wifi in room.dirty room! In the room no mini bar,no tea bags,or coffee or biscuits in room. I didn't see even 1 hanger where i can hang up the towel! The window dirty as hell.i couldn't see throught the glass. So all to gether it was not the best time. If you can do choose other hotel!

We stayed in a room with view of the city and the train track. During the night trains do not go there so it's good and if you want to sleep before midnight it's also okay, it doesn't bother you. The service was nice. The owner of the hotel can speak spanish, english and czech. The most annoying and unpleasant is the smell from the sewers and urine. It was in our room and also in the hallway. The wifi connection didn't work in our room so we had to go to the lobby or pool but we were said that It should work, but nobody didn't check that. In our room the door to the bathroom coudln't be closed. The light in the bathroom is not near the mirror, so you can hardly see yourself. The bed creaking with every movement was not pleasant. All-inclusive service was poor. There was supposed to be a light snack during the day, which included chips and olives. Enough of the food was not savoury and was cold. There are dirty dishes in the dining room. Both cutlery and glasses or plates. Although plastic cups are not eco-friendly, in this case I was grateful for them. Cleaning is done only by changing towels, no vacuuming or mopping the floor. When it rained, the rain came through the light on the balcony, which is dangerous. There are spots of dead insects everywhere, mostly mosquitoes. A safe at the bottom of the cupboard is not the best solution for people who find it difficult to move around. I would like to praise this hotel for something, but unfortunately I can't think of anything.

First of all service. We arrived late at night and were greeted by an older gentleman. He didn’t say anything, only looked at our passports then asked for 18 euros. Didn’t explain what for until we asked, he just held out his hand. We didn’t get our 2 euros change back because “no change”, that’s all he replied. When we asked the reception to check out our TV as it was not working we got an eye roll from another gentleman and realised we won’t be getting any help here. The two ladies at reception however were lovely and approachable. Rooms. Our room as soon as we walked in shocked me. Extremely smelly! Smell of mildew, dampness and sewage. Everything in the room felt damp , the bedding was extremely uncomfortable. There was hair from previous occupiers on the bedding. Air conditioning luckily was fully functioning which helped the smell a little. Mould was on the walls in the passage way and in the bathroom. Ceiling boards also had damage, spider webs and looked very unkept. The rooms definitely do not look like the images shown on the websites. The housekeeping however did a great job. Regarding images online , they need to be updated as they don’t truly reflect on what the hotel currently looks like. It is an old quite unseemly building, crumbling walls. In ladies bathroom at reception there is even a hole in the ceiling leading outside. The pool area also not has only one larger pool, the other smaller is gone and used for extra bed space. You will receive drinks only in plastic cups, won’t be able to take any pretty looking photos with your cocktails. Food was okay. Underwhelming for sure, we spent last two days eating out. The dessert selection was nice, a lot of options and fresh fruits. The hotel NEEDS TO check and fix labels on their food. I speak multiple languages and didn’t always understand what meat is being served as the image was for turkey but the Russian underneath said “pork”? You definitely have a lot of options for food, a lot of fresh salad too however from all the places I’ve ever stayed it was my least favourite for sure. From good points: The access to the beach is great. All you have to do is walk out of the back gate from the pool area and you are there. Bar staff were very fun to interact with, they were indeed lovely. Cocktails were nice. Alcohol access for those who are interested is good , many options. Ladies at reception also are lovely if you require help or any attendance. The entertainment is good, always something to do. Train station is super close as well as access to shops. If you want to travel to Girona or Barcelona it is super easy to do. However the train tracks are right outside the hotel so you will hear it and feel it. This trip was our honeymoon. Did the hotel reach my expectations? No. If the room was better and well as service from some staff my ratings would have been hugely different. Is it a 4 star hotel? Absolutely Not. Do I recommend it? No. Would I stay again? Absolutely not. Lucki

First of all service.
We arrived late at night and were greeted by an older gentleman. He didn’t say anything, only looked at our passports then asked for 18 euros. Didn’t explain what for until we asked, he just held out his hand. We didn’t get our 2 euros change back because “no change”, that’s all he replied.
When we asked the reception to check out our TV as it was not working we got an eye roll from another gentleman and realised we won’t be getting any help here.

The two ladies at reception however were lovely and approachable.

Rooms.

Our room as soon as we walked in shocked me. Extremely smelly! Smell of mildew, dampness and sewage. Everything in the room felt damp , the bedding was extremely uncomfortable. There was hair from previous occupiers on the bedding. Air conditioning luckily was fully functioning which helped the smell a little. Mould was on the walls in the passage way and in the bathroom. Ceiling boards also had damage, spider webs and looked very unkept. The rooms definitely do not look like the images shown on the websites.
The housekeeping however did a great job.

Regarding images online , they need to be updated as they don’t truly reflect on what the hotel currently looks like. It is an old quite unseemly building, crumbling walls. In ladies bathroom at reception there is even a hole in the ceiling leading outside.
The pool area also not has only one larger pool, the other smaller is gone and used for extra bed space.

You will receive drinks only in plastic cups, won’t be able to take any pretty looking photos with your cocktails.

Food was okay. Underwhelming for sure, we spent last two days eating out. The dessert selection was nice, a lot of options and fresh fruits.
The hotel NEEDS TO check and fix labels on their food. I speak multiple languages and didn’t always understand what meat is being served as the image was for turkey but the Russian underneath said “pork”?
You definitely have a lot of options for food, a lot of fresh salad too however from all the places I’ve ever stayed it was my least favourite for sure.

From good points:

The access to the beach is great. All you have to do is walk out of the back gate from the pool area and you are there. Bar staff were very fun to interact with, they were indeed lovely. Cocktails were nice. Alcohol access for those who are interested is good , many options. Ladies at reception also are lovely if you require help or any attendance.
The entertainment is good, always something to do. Train station is super close as well as access to shops. If you want to travel to Girona or Barcelona it is super easy to do. However the train tracks are right outside the hotel so you will hear it and feel it.

This trip was our honeymoon. Did the hotel reach my expectations? No. If the room was better and well as service from some staff my ratings would have been hugely different.
Is it a 4 star hotel? Absolutely Not.

Do I recommend it? No. Would I stay again? Absolutely not.

Luckily Spain itself with beautiful scenery culture and lovely people have saved this trip for us.

they fired me without explanation i worked good and i know that for sure! but they fired me after 2 months as a waitress, they don’t care about people, i’m a refugee and also trans women, i worked very good and i know that for sure. I don’t recommend anyone to work in this hotel, they have a lot of prejudices against certain kind of people! they wouldn't have fired me if i was spanish or other nationality that they like here very much, but because i’m from Russia, they allow themselves to fire me and treat me bad. Also there are cockroaches everywhere in the kitchen! and next to the coffee machines Me despidieron sin dar explicaciones. ¡Trabajaba bien y lo sé con certeza! Pero me despidieron después de dos meses como camarera. No les importa la gente. Soy refugiada y también mujer trans. Trabajé muy bien y lo sé con certeza. No recomiendo a nadie trabajar en este hotel; tienen muchos prejuicios contra cierto tipo de personas. No me habrían despedido si fuera español o otro, pero como soy de Rusia, se permiten despedirme y tratarme muy mal! . ¡También hay cucarachas por todas partes en la cocina! y al lado de las máquinas de café.