ALEGRIA Fenals Mar Mini-hotel

This is the worst hotel I have ever been in my whole life. We arrived at the hotel early morning at 2 a.m. after a turbulent flight. We received a room that was not even close to the ones in photos. It had a weird smell, something like bleach and sewage. The bathroom was really outdated, with bathtub visibly painted over. The walls are like they are not even there. Anytime someone opened the water faucet or flushed the toilet it would bang so hard and you would hear water like it was in your room. Not to mention the loudness of guests at this particular hour, because it’s mostly visited by teenagers or early 20 years olds who have no sense of respect for other guests. We complained, received another room which was visibly better with updated bathroom, but the noise persisted. To make matters worse, I am pregnant and did not get my well needed rest. The only place where I could close my eyes for a little bit was the beach. Also, one time at the dinner, while the line for food was really long and I was waiting for a long time, and almost my turn to get food, the staff member made me leave the line by waiving from the other end of the restaurant, thinking it was something urgent. Only for him to tell me there is other food here -.-‘. I’m not blind. I could see other food, but wanted the freshly grilled seafood they were serving and he made me leave the line for nothing. Not to mention he only spoke spanish so couldn’t even explain to me what he wanted to say. Poor service. Avoid at every cost. Not even worth it for beach proximity.

The hotel has some redeeming features. The location is fantastic, just a short walk to the beach and close to plenty of shops. They also stored our luggage after check-out, which was genuinely helpful and appreciated. The pool itself is nice, and the surrounding area has potential to be relaxing, although it was often overrun with guests playing ball games despite signs asking otherwise. Unfortunately, most other aspects of the stay were disappointing. The bed was extremely hard and left me with a bad back each morning. While the room was clean, it had a musty smell and the noise insulation was poor. I could hear every conversation, shower, and toilet flush from neighbouring rooms, which made it hard to relax or sleep properly. The food was the weakest part of the experience. Dinner was particularly poor, with oily pastas, bony fish, and cold potatoes. Items frequently ran out and were not replaced. It was difficult to get drinks, and the ice cream disappeared quickly without being restocked. Breakfast was more acceptable but still quite basic. The overall atmosphere felt more geared toward young partygoers. Many of the guests appeared to be part of hen or stag parties, likely drawn in by the low price. If you’re looking for a calm or comfortable holiday, this may not be the best option. I would not return, though I will give credit for the convenient location, luggage storage service, and the potential of the pool area.

Most shocking place I’ve ever stayed for noise, cleaners drag the beds across rooms with wooden legs grating on tiled floors, shout and talk bash there brooms or whatever in corridors it’s unbelievable, its as if there is no door on the room, no respect what so ever for people sleeping, fire bell yes happened a lot, rant over rest of hotel is spot on to be fair good value for money if above was addressed. Like sleeping in a cardboard box on cardboard, they did bring a new bed when I asked

The only good thing I can say about this hotel is the best part of it is the outside areas. Stayed recently and If I could have left earlier I would. Arrived to discover the only food available was at buffet breakfast and dinner in the night. Why advertise food been available during day when it's not. Had to go some where else everyday to eat which is not acceptable. If you hope to have a relaxing stay here you may forget about it. Beds were hard and as soon as you moved on them the creaking would wake the dead.In this day and age it's not acceptable for fire alarm to be goin off every morning around 6 and on the Thursday morning it went off 3 times. Not one explanation or apology from the hotel which quite frankly shows exactly what they think of their customers. The room was small and had no tea or coffee facilities which is very disappointing for a so called 3 star hotel. The bathroom was a disgrace and a health hazard. I think it was only suitable for a dwarf. Toilet was positioned behind the door where you had to literally squat down and then hope nobody opened the door and knocked you at as their was no lock. The bath is a liability and sooner or later there is goin to be a claim. It was very small n low and when you stepped into it, it felt like you were goin to go through it. It was also very slippy and no math or grab rail for safety. The shower over the bath was covered in rust and the water sprayed right out onto the bottom of the door hence white it was starting to disintegrate at the bottom. Tiles were disgusting and very shabby looking.Looked like they were from the 90s. If you are goin to replace tiles do it right and make sure they all look the same and grout them all. Overall bathroom is not fit for purpose or acceptable in this day and age. When I thought things couldn't get any worse I discovered that evening I had left my brand new hoody in the room on morning of checkout. At first I thought I had left it with luggage in room beside reception but after searching few times for it remembered I left it in room. Girl from reception came into room to see what I was doin and explained to her the situation. I asked her to contact cleaners and surprise surprise there was no hoody found in the room. I knew well they were goin to say nothing was found in the room so it wasn't a surprise to be honest. Over all was one of the worst hotel experiences I've had and would not stay there again if I got it for free.