H10 Costa Mogan Hotel in Playa del Cura

In general: good location, many places for free parking next to hotel, really nice and good food in restaurant. Room service is very professionally cleaning the rooms.

Negative: on breakfast I asked employee Sara to do the fresh scrambled egg for me. There was noone at restaurant as it was very early, just after opening. She said she will not make as there is instant scrambled egg done on side. I asked her then to do fried egg for me and afterwards to just a bit press it. She made it so rude, she pressed once on my egg and said very rudely “ENOUGH??” I said do more times please. She answered no and asked for my plate. She broke my day already at very early morning. Really poor customer service of staff. This is the big minus of this place.

Rooms should get more often checked to keep the standard (broken walls, broken floor, scratched walls).

I am not extremely disappointed about my stay with them, but for sure for service provided i can not call it a “4 star hotel”.

My wife and I spent two weeks at this hotel, in September 2024
We liked:
Reception and lobby, nicely decorated, spacious.
Room comfortable, although the open bathroom in the hallway is a surprising idea.
Staff at reception, very polite, patient, helpful. They do what they can with what they have.
The cleanliness here is impeccable. What's more, we only met one cockroach during our entire stay, and that was in the downstairs bathroom, not in the room. This is rare in the Canary Islands.
The food is very decent for this type of buffet restaurant. The variety is satisfying and the quality is very good.
The animation crew are young guys full of positive energy. They never managed to convince us to join in the activities, yet they tried every day with a smile.
Fantastic bartender at the bar in the evening. Full of energy and smiles, despite very difficult working conditions.
WiFi works surprisingly well throughout the hotel. At the pool it does not work at all instead.
We did not enjoy:
The hotel is old. It has not been extensively renovated but only painted white paint. Who knows, maybe the old floors will still gain some (historical) value one day.
The hotel does not have 3 swimming pools. We were misled by this information. There is one pool available to the general public. The second and third belong to the second part of the complex, which is a building with private flats. Hotel guests have no access to them.
The pergolas and lounge beds shown on the website around the shallow pool (paddling pool) are also not available without paying an additional fee of €30 per person per day. NOWHERE in the offer is this specified.
The hotel does not have a car park. There are parking meters on the street.
The hotel building is connected to the building where the private flats are. Everything that happens in the apartment building can be seen and heard in the pool area of the hotel. Each flat owner can do renovations when they want and how they want. During our stay for a week we could hear a lot of noise of tiles being tiled and walls being demolished. The fantastic animation team tried to drown out this noise with loud music at the pool, which was the opposite effect. No chance of relaxing in such a noisy place.
The rooms have very poor noise insulating windows. Performances with loud music outside make it impossible to sleep or even watch TV comfortably until 22:30 local time, which is 23:30 CET.
Entrances to the rooms are arranged from a corridor open to the outside in the form of a balcony, which is adjacent to a rock wall. Between the building and the rock is a boiler room with large units whose operation can be clearly heard in the room at night.
The hotel is dramatically short of bartenders and waiters. Those that are there do not always know the word ‘lemon’ in English. In the bar in the evening there is one brave bartender who has to serve a hundred customers and clean the bar and tables.
Directly in front of the hotel building is a rocky, very neglected beach. It takes 2 minutes to walk to the actual beach, but there are not even toilets there.