Hotel Beatriz Playa & Spa

This the second time of visiting and like the first, we had a few issues.

Rooms

Pros - Decent size and clean.

Cons - double room was just two single beds put together that slide apart when either person attempt to roll over. Air Con is just noise coming out of the wall. WiFi doesn’t work in room 3068 but works on the balcony and around the pool below, go figure? We’re still waiting for this to be fixed even after checking out.

Seaview only applies to a very small majority of the hotel as very high walls prevent this.

Service - Terrible, staff immediately on the defensive and don’t move an inch to help, accommodate, or show any sort of customer service. Lying comes too easy. Only person that stood out was a lad called Ryan who you could tell wanted to help but was frozen with fear if he did.

We were never wished a good morning or even smiled at when passing through public areas.

Restaurant is just the same stuff lunch and evening meal. If booking maybe just do B&B, but in my opinion seriously consider going self catering that way you can’t be disappointed.

Spa area is nice but again you need to pay for this and even have to bring your own towel.

Location is good for a lot of bars and restaurants and Puerto del Carmen is a nice picturesque 45 min walk away, or 10 mins max in a taxi costing between 5-10€.

Pool is nice and relaxing but I do find it off putting to hear the animation team constantly trying to upsell other services in the hotel, it’s like you’re a cash cow they’re trying to milk for every little thing you have but don’t provide any decent service. You can’t have it both way guys.

I’m not gonna go in to the ins and outs of our main issues but even the holiday rep is pretty powerless to help as the management clearly rule with an iron fist, and this is reflected in the lack of personality within the staff at the hotel.

This hotel would be amazing if a few tweaks were made to the strict policies and if they updated the bed situation.

I will come back to the area just not this hotel.

Post edit since Hotel reply -

The problem is the trust is lost now. You had the opportunity at the time to make things right and accommodate the simplest of requests, yet this was not done. If you are genuine you would reach out properly and speak to us personally. Instead this just comes across as meaningless and an attempt at saving the reputation of your hotels brand. You have our details on file, I await your contact.

Overall, fine.
Not impressed with the room given, very dated except from bathroom, bed comfortable. Small little things everywhere you notice that should be fixed or look better that would make it a genuine 4 star.
Food, fine. Location, decent. They charge 40€ for an iron which is bang out of order, for the week, wasn’t given one for even a day. Huge hotel, nice open water feature in the middle.