Eden Roc Mediterranean Hotel & Spa

I was staying at Eden Roc for 2 consecutive conferences with an additional separate booking I made myself in between. At these conferences 150+ people are randomly assigned into rooms with speakers getting the best rooms. When I checked out and back in after my first conference was done, first, the staff member was unable to locate my booking for the night I had booked in between really scaring me in the process (even though I had the confirmation email right there).

After this issue was finally solved, I politely asked if for the next conference I could be put into a different room. I didn’t expect one of the best ones, but maybe just a slightly different one not overlooking the street (where I had constant noise of lawn mowers and power tools outside of my window). Also several of my colleagues from the previous conference who were not speakers, had by chance been assigned rooms with beautiful sea or garden views, so I knew that something slightly nicer was definitely possible. I was told several times, and rather impolitely, that this would be impossible, even though she could have swapped me with ANY other person of the 150 conference attendees (excluding the speakers of course).

What was very frustrating and disappointing was less that I was not able to swap rooms, but more the total inflexibility and the rather rude tone and disrespectful attitude with which I was treated. I was not asking for something impossible. I went back to my loud room.

Also, side note, most of the equipment in the gym was out of order. So unless you like the stationary bike, don’t bother going.

Disgusting service at the hotel. We paid for a room with a sea view, but they gave us a garden view. Some boys passing by threw a ball at me when we were relaxing on the balcony in the evening and ran away. We asked to change the room, the hotel staff refused us, pretended not to notice us. The hotel level is 2-3 stars maximum. I do not recommend it.

Very bad check in, we were set to a dirty room ( dirty as it has not been cleaned from the last guest at all ), only offered a room where you can hit your head with some horitzontal pillar. Great views and seaside, horrible service and customer care.

The hotel is old and poor looking, except perhaps for the restaurant. The reception staff needs better training. No pool service, no towels, no one to be seen. No food and drink service in the afternoon at the restaurant nor at the bar. This hotel is lacking proper management.