ibis Beaune La Ferme Aux Vins

Have stayed in this hotel on numerous occasions, and it has always been highly rated by me. I give a genuine review based on my last stay. I have never given a bad review for this hotel, that is, until now. I don't know if it has changed hands or what, but it was a great disappointment.

The staff were totally inattentive and hardly communicated at all.

What appeared to be the Manager berated two of the staff behind the bar in full view of customers.

The menu was vastly reduced and had only one vegetarian option.

At breakfast, the coffee machine ran out of milk, and there wasn't a single member of staff who could be asked to deal with it.

Our room 119 had badly stained ceiling tiles from what had been a leaking air conditioning unit, and the wall next to the bed was badly scraped.

Overall, there was a massive drop in standards and customer service in an establishment that I have never been able to praise more highly.

Really need to get on top of it and get back to the original standards.

Its fine if you need a place to stay at for the night.

I stop here regularly and normally it’s fine, but when there is a large coach group there is not enough staff. All the tables were dirty and full of used breakfast items.. the rooms can’t be faulted however, nice and quiet with very comfortable beds👍

Not bad for a short business related stays... Breakfast buffet was nice and it has free parking which I found convenient. rooms were tidy and clean but there was a constant strange smell that you could feel in the bathroom (not only in my room but throughout the hotel). Maybe it was temporary but reason for giving a lower mark is the fact that my headphones “disappeared” during a room cleaning and when I reported it to the front desk, they never really took it seriously and followed it up... not a big loss but I feel a bit bad that nobody ever contacted me afterwards on this issue...