Hilton Garden Inn Bordeaux Centre in Bordeaux

The hotel itself is quite close to the train and bus station in Bordeaux but it is a bit far to the center. But there is public transportation in front of the hotel. Since it is a busy hotel, I could not get my room after 15:00 but ask the reception to check if they can give you another one. The room itself is quite clean and spacious. The breakfast is average in variety but enough.

Modern hotel close to the city centre.

Unfortunately the two young front desk male attendants who work in the mornings do require some retraining with respect to communication.

I came down into the lobby to ask for more toilet paper at 6.30am, we had run out and my partner wanted to use the toilet. One of the front desk male attendants said "No problems, we will give housekeeping a call and they will bring it up to you. What is your room number?". I went back to the room and waited for 60 minutes before giving up and going back down to advise the front desk we had not received the toilet paper and their response was "Oh that's because the house keeping staff don't start until 9am, so we haven't called them yet". Well, how about telling me that in the first place if they knew we needed it straight away! I overheard them mutter in French between themselves as I advised them I'll get them myself. Overall not impressed with the service or attitude.

What if my partner was on the toilet seat waiting for the toilet paper the whole time?

I gave up and took two rolls from the toilets in the lobby restaurant.

Overall, we had a good experience. The room quality was not bad - clean and featuring large windows. However, we were disappointed that the hotel staff did not remind us about the breakfast included in our booking even if we asked during check-in. Aside from that, everything else was great.

The hotel is good and staff are kind.the traffic is convenient and breakfast is delicious.

If you are travelling to Bordeaux with a train, the hotel is just around 10 minute walk away. It is slightly further away from the city centre, However, there is a bus stop right outside the hotel and it takes you to the centre in just few minutes. We booked the room with king bed and the room was very spacious and so was the bathroom. The shower was great and can’t recommend it enough. The bed was also amazing and very comfortable. There is room service everyday if you would like that also. However, there are few things to mention such as the aircon which didn’t work particularly great. We have put it on the minimum temperature setting which is 19 degrees and the room was definitely not getting cold enough. Additionally, the TV remote at times didn’t work particularly great which isn’t a big issue but something to note.

We also had purchased breakfast with our room and I can’t recommend it enough for anyone planning to stay here. Variety of choice and personally one of the few things I always wanted at hotel breakfast was to be able to do my boiled eggs the way I want to have it and you can at this hotel as there is a container with boiling water which you place your eggs in which was pleasantly surprising for me. Another thing I would also mention for breakfast is the waffle machine which also was used everyday of the stay.

Staff are friendly and it is very easy to check in. I would recommend this hotel to anyone but just bear in mind the aircon may not be great.

Great hotel in proximity to train station. Room was spacious and comfortable, service excellent. Really enjoyed my stay

Lovely room super spacious and enjoyed every bit of the hotel. Lovely location and would recommend.

the hotel was quite new and clean.
the staff were very kind and we had a peaceful moment.
I can recommend this accommodation when visiting Bordeaux