ibis Lille Centre Gares

The rooms are quite small and don't have a mini bar and some mattresses could be switched out but otherwise the rooms are good for what you pay for. The service is really great! The people at the reception are incredibly nice and helpful, even if you don't speak French. Even the cleaning staff is friendly and confirms whether they should clean your room or not, if you happen to meet them on the hallway.
The only big downside is the location. The hotel is located right next to the main train station, which is great to visit the city and surrounding areas. Unfortunately that also means that there is a few homeless people and the odor that comes with them right out front the hotel

Stayed with family in two rooms. The room decoration was well-maintained but dated. The rooms were clean and comfortable. The rooms do not have much space to move around in or store suitcases.
The windows steam up and were permanently covered (frames and glass) with condensation. We tried to keep the window open when in the room to alleviate the issue. Damage has occurred to the window sills due to this issue.
The hotel staff were friendly, efficient and helpful.
Breakfast not really suitable for vegans. There is fruit and plant-based milk but nothing else.
Bar has a good selection of drinks. Relaxed atmosphere.
Location of hotel near station is great, but there are homeless people sleeping outside the hotel and the area smells of urine etc. This is not the hotel's fault. It seems common in many parts of Lille. Despite this we felt safe and secure staying at this hotel.

Great budget place to stay, our bathroom did smell of sewage at one point though after my sister rinsed the sink, other than that excellent food and convenient location near the town and christmas markets

The location of the hotel is great, right in the center of the city.

The rooms are decent, but they could be more spacious to allow easier movement around the bed.

The room was clean; there is nothing else to mention about its cleanliness.

Regarding the service, the women working at the front desk and the breakfast buffet were very nice and professional.

However, when it comes to the staff working in the evening, mostly men, there were some issues. There was one young man at the bar and another at the front desk. They were not very professional and seemed unaware of how to prioritize. We had to ask the staff to serve us, waited for 10 minutes, and eventually had to go to the bar counter to ask again before finally being served.

Additionally, one of the other staff members had unprofessional body language, with hands in pockets. Despite seeing us waiting to be served, they did not take any action.