Mercure Marseille Centre Bompard La Corniche

The quality of this front desk team is low and they don’t know how to solve problems...i have traveled in nearly 20 countries, never seen a front desk manager who can be so emotional in front of his customer, when i complain with the receptionist why it took too long to find a parking in the late night and we need a solution for the car (their 15 parking places have all reserved in advanced), he just came in to the lobby and shouted at me as to deny my request to the receptionist. asked for a solution is not demanding for a hotel, but to them as they just don't know how to do and nobody tell them how to respond, yes; too demanding. i thought the front desk manager came back to the hotel at nearly midnight to look after the customers and help his staff resolve the problem together, but it's not. he made things even worse, i think he is drunk but no evidence. he absolutely forgot his role that is not to bring problem to this hotel, if every manager behave like him then this mercure brand has no more existed! the receptionist we met that day was also not smart (not lucky). hotel business is all about hospitality not mechanical work. i didn't know the room key kept at the front desk, if she can have a little compassion, at the begining she saw my little kid who still can not sleep at 11pm, she could take first to ask if we need a key to go back to the room, everything will be different.

I booked the hotel for 2 days. However could not reach Marseille due to my tour bus getting cancelled cause of the ongoing protests. The amount was to be paid post the stay, however, due to the circumstance I could not check-in itself. As per my card statement I saw I was charged for both the days. The hotel marked it as I had checked in and stayed there. I am also getting mails saying thank you for your stay. How can I be charged for both days, when I never checked in? I tried calling the hotel reception, the lady who answered the call just cut my phone aburptly without properly listening my question. I was still completing my sentence when she just disconnected the phone. I tried calling again, but I don't know if I have been blocked or what my call is getting disconnected automatically. I sent multiple mails as well but no reply. This is a very sad and unfortunate behavior to treat your customers this way. This is plain disrespectful and unprofessional. Please take an action on my query.

Very unprofessional staff. I had a paid vacation for 4 days at this hotel by an agency in June and they put me to pay it again with my own money. After long discussions with them, they took no action regarding this issue. Now my staying there was paid twice: once by the agency and once with my own money.