Mercure Tours Centre Gare et Congrès in Tours

Dear Guest,

For your comfort, a second set of bath towels is available in the wardrobe of your room.

The entire team at Mercure Tours Centre wishes you a pleasant stay!

⸻

Such thoughtfulness, truly… Apparently, comfort starts with a second set of towels in the closet.
Too bad real comfort—genuine comfort—begins with more basic details: properly placed toilet paper rolls instead of bar-style tissues hanging on the wall, showers with ergonomic dimensions, faucets and mixers that don’t leak and are easy to adjust, a bottle of water in the fridge (which hopefully works), light bulbs that actually illuminate, towel racks that exist, beds that don’t feel like burial niches, elevators that function, and underground parking that’s actually usable… not one that forces you to park far from the hotel.

And let’s talk about the breakfast area, shall we? A bit of organization to avoid buffet bottlenecks wouldn’t hurt.

But yes, sure, the second towel set… especially when placed at a height that even non-NBA players can reach. Priorities are crystal clear.

As for the 4 stars of the Mercure… they almost make you regret not choosing the two-star hotel next door, the Ibis Budget: same quality, half the price. At least there, expectations match reality.

If you like your breakfast to be other than sweet croissants, brioche or jam, you might be able to find a couple of chewy slices of ham... or even tasteless fruits out of a can.
There are no healthy options... not even salad or vegs.

Extremely far from the old city, where all the tourist spots are.

Staff is extremely unmannered; not even acknowledging guests when coming in the hotel.

! This is not a 4-star hotel in international standards - only in French standards !

First off, a couple of positives - all staff were very friendly and very helpful and there was some free parking out front.

However, this is NOT a four star hotel. It is, at best, a 2 star hotel. The room was tiny, the sofa bed was broken, the bathroom was grimey. The room smelt of cigarette smoke. The fire alarm had been disconnected (presumably so people can smoke in the room). Exposed pipes in bathroom. Interior very outdated.

We most definitely will not be staying here again.

The room was large and clean. BUT
the entry to the underground garage was poorly explained by the attendant at the desk concerning when to go exactly, use 2 codes 2 times each, where to park, etc.

We came by train and noticed all the grafitti on the hotel, trash, wine bottles, and cigarette butts on the main street in front of the hotel, which had an unkempt appearance.

IT DID NOT LOOK LIKE THE PICTURE! Notice dead pigeon!

Walkability is ungood and aketchy

Avoid at all costs.

Looks more like a 1 star than a 4 star hotel. Prices are too high for what it's worth. Toilets/bathroom were not cleaned and you still can see hairs from previous customers. Bed sheets are just dropped on the bed. Felt like sleeping in a hospital bed. Bad experience.
Don't know if it is really a Mercure hôtel or a joke.