Oceania L'Univers Tours in Tours

Positive:
+ Center of the city.
+ Good isolation.
+ Full equipments inside the room and clean.
+ Parking is safe inside hotel but need to pay.
+ Restaurant, bar, spa and swimming pool.
+ Good buffet breakfast.

Negative:
- I booked from Agoda and remark to reserve 1 parking place but when I arrived, receptionist said she did not get the reserve from Agoda.. I did not know that she said I have to reserve by e-mail or phone. So it was not my job.. they could remove message box in Agoda? And answer from that receptionist really not polite and she said if I have a luck I could get a place.. I have to go in and find the place. Where is service mind of the people here.

- Elevator is old.. shaking when before stop point.

- Price is expensive compare with service mind and quality of hotel.

For me, I would not to come back again because of hight price, lack of service.. with this kind of quality. I think I can find another one.

Disappointed with the amenities and misinformation. When we checked in, we asked if breakfast was provided, and they said breakfast was complimentary. However, at checkout they charged us. 98€ for 2 ppl, 2 breakfasts. We expressly asked if it was included, and feel lied to. Had we known, we would’ve just gotten breakfast from any of the cafés in the area, which would’ve been a lot cheaper and more delicious. I could get ham & cheese at the supermarket, honestly.🙄

Another man in another reservation mentioned the “spa” being below par. I can confirm that the jacuzzi/hot tub is still not working. Although the bubbles work, the water is cold. The “hamam” is basically a steam room, and has no light. We sat in the dark.

All in all a very disappointing experience. I hope that they improve their communication and fix their facilities.