Casa Delfino Hotel & Spa

I can only say that 95% of the pictures of this hotel on Ctrip are very different from the actual situation. There is also a bird's-eye view in the hotel's exterior pictures. Those who don't know will think it is a three- or four-story white independent building with a yard, and there is a parking lot and swimming pool inside. In fact, this hotel is at the end of a small alley in the ancient city of Chania. It is a two-story tavern-like building, like a homestay. I don't know where the name of the hot spring comes from, anyway, there is no hot spring. The room we booked is a 1.8-meter bed and two sofa beds. As a result, the room provided by the hotel is a small room at the corner of the stairs. There is only a 0.8-meter sofa bed and a 1.5-meter double bed. The bathroom is closed, small and very dirty. As soon as the children came in, they clamored that they were deceived and asked me to change hotels. We communicated with the hotel through Ctrip, and the hotel argued like this: First of all, the photos are seriously inconsistent with this point. The hotel said that our hotel has many room types and we can't take photos of them all. (Where did the photo with a yard and a swimming pool come from?) Secondly, regarding the serious inconsistency of the booked bed type, the hotel said that we have a family room with three beds. But yesterday a family of four came and we gave them the room. (What is this? We booked what we want. It's like our room was downgraded without our knowledge, and the hotel refused to apologize, refused to refund, and even made excuses). After failing to communicate with Ctrip, we changed to another hotel the next day. At least the new one was clean and tidy, and it matched the pictures. But this bad hotel didn't refund us a penny. This was our first bad experience in Chania. I hope that if you travel there in the future, don't make the same mistake again☹️
(The pictures I attached are our actual rooms. Please compare them with the pictures on Ctrip! Then in the last picture, a person is standing there. The small glass door behind her is the main entrance of this hotel deep in the alley! There is a table smaller than a pancake stall inside the small door, which is the hotel front desk!)