Hotel Koukouras

The room was not like in the pictures and it was very gloomy. The bed and pillows were hard and uncomfortable. Cleaners left the floor wet and disgusting. Checkout time was suddenly changed to be earlier because they booked the room for new people. When I tried to talk with the reception person about that she was really defensive and rude and didn’t want to have the conversation. She got angry and called me a disrespectful teenager (I’m 23 years old) because our windows were open while using the air conditioning. I tried to tell her that the cleaners opened the windows not me but she just spoke over me and didn’t listen. Later she said that I am just so young that i can’t deal with disappointments. The way she talked to me was extremely rude and unprofessional and when my travel agency contacted her she just told them completely different things and that is what she probably will do again if she responds to this comment.

The rooms were in an awful condition. No Aircon on first night, later told you have to pay for it. The extracted fan was held to the wall with tissue paper. loose wires poking out of the wall and the grass outside our room. Bugs in the beds. The bed for the third person was basically a prison bed .I've stayed cheap before, but this is something else. The only positive was the lovely bar lady, who made a lovely daquori. We stayed one night, got a refund (not in full) and left as quick as we could. The manager was rude and when we tried to ask for a refund she changed her mind and said she was 'just a receptionist' and refused to take responsibility. There was WiFi but good luck trying to get on to it. I'm not one to leave a negative review but I've never seen a hotel so poor .

Very little is ok about this hotel. We had two extremely uncomfortable nights here and a lot of issues with the ignorant and obnoxious hotel management. The location is ok. The pool is alright but over chlorinated and has a drunk barman that turns up at 10am pours himself beers and stares at everyone! We’ve had a really terrible time at this hotel, their customer service it’s exceptionally bad. Upon arrival, we got a hand written note in reception for which room we were in. In the room no welcome, ac instructions, no wi-fi password. The room was dated like they invested any money in them since the 1980’s, beds were hard and noisy, very little kitchen equipment, a bathroom that flooded when you had a shower and a very noisy and smelly toilet. However these issues weren’t even our main problem The apartment only had one ac unit that was old and ineffective in the living area and no ac unit in the bedroom. The bedroom had a low lying window that was open and had a 20 metre drop onto concrete. DO NOT BRING KIDS TO THIS HOTEL. There was no fly net or safety screen. As a protective father with an adventurous 3 year old son this scared me. We had two very hot and uncomfortable nights here before leaving. We raised our concerns with the staff but they were uninterested, on the 3rd day we spoke with the receptionist who said they will give us a refund for our remaining nights. However, this was a lie. Booking . com spoke with the manager who denied all knowledge of my complaint and that i had been assured a refund. Since this time they have continued to refuse to refund one and completely uninterested in making any changes. The room was boiling hot, no ac in the bedroom and a very unsafe window for kids, i would not go near this hotel and wouldn’t be surprised if it closed in the not so distant future because of poor customer service and unsafe environments. Disgusting

Awful hotel. My daughter and family stayed left after 2 nights...booked for 7. No working aircon, dangerous balcony for a 3 year old. Rooms outdated, uncomfortable beds noone on the reception ever!

Me and my girlfriend checked in this hotel 24.09.2023. After one night I noticed bite marks and so on. After Inspection I found marks of bed bug feces. Hotel has no active reception, so we had to stay the room overnight. In that night I had confirmation on my suspicion when I saw one bed bug in the white sheet. What makes this gross is that the owner said that they tried to poison them out 20 days ago (not sure if true) Even though one time poison isn’t enough. In the third night they said that we had to remove all our belongings from that room and bring them to new room. Not Acceptable, we covered them in plastic and left in reception. It was weird, it’s like the owner didn’t care and wanted to rent out the room anyways. So, in the following morning I saw cleaning lady carrying a new mattress to the room and magically the exterminators “report” said that there were no bed bugs, the room was instantly occupied with new residents. We had been told that pest control would arrive not sooner than the following morning. There’s no time to do full inspection in an hour. We have experienced significant financial losses already and the holiday is only halfway through. It feels like the owner knew about the bed bug problem beforehand and just wanted to make more money rather than get rid of the problem. For the sake of your mental wellness, avoid at all costs. I will share this to every outlet available.