Toxo Hotel

I had an overall terrible experience at this hotel. For the first three days, the toilet couldn't flush. We reported this to the staff, and each day for three days straight, they replaced the button on the toilet, but it still couldn't flush. On the fifth day, an insect crawled into our room through the apartment door because the door was of such poor quality. We fortunately saw and filmed this, and pictures are shown below since videos can't be uploaded here. The low-quality door also caused us to be woken up at 8 AM for three days in a row due to noise from people talking outside. We informed the staff about the insect crawling into our room and getting into our belongings, which was extremely disgusting since insects can carry diseases. They told us to wait outside because someone would come in 30 minutes, but we ended up waiting for 1.5 hours before someone finally arrived and killed the insect in the room. They refused to change our room or give us a refund despite the door that couldn't be closed properly and the toilet that couldn't flush. It was only after we mentioned that we would write a review about the hotel that we were given a new room, but this was only for one day since we were going home the next day, which doesn't compensate for the horrible experience we had. Overall, the service was horrible, and the hotel was unacceptable, with insects and a toilet that couldn't flush. There was no refund, and this was unacceptable. I would not recommend stay