Epirus Palace Congress & Spa

We were a bit underwhelmed with our stay. The rooms were quite small and didn’t have enough lighting, making them feel too dark and cramped. Unfortunately, there was a wedding during our stay, and the party noise echoed throughout the hotel, which disturbed the peace. One of the most disappointing aspects was that the spa wasn’t working, and we weren’t informed until check-in, which was really frustrating as we were looking forward to it.
The location is decent if you're just stopping overnight, but it's 15-20 minutes by car to the city, so not the best for exploring. Overall, it wasn’t the experience we were hoping for.

My recent stay at Hotel Epirus Palace was really disappointing. I expected a lot more from a supposedly top-notch hotel, but it fell far short.

- SPA ISSUES
Let's talk about the spa first. Most good hotels let you use the sauna for free after a workout, but not this one. They charge a big 20 euros per person each day, so it's 240 euros for two people for six days. It's not fair to make guests pay so much for basic stuff. Anyway, on my birthday, my friends surprised me with a jacuzzi session. But it turned out the hotel hadn't told me about it because they were waiting for the money to arrive in their bank account. My friends even showed them the payment proof, but the hotel still hesitated to confirm. They finally told me about the surprise just one day before we checked out, as that's when they got the money. So I had to change my plans quickly if I were to enjoy my birthday present.

- ROOMS
Now, onto the rooms. I stayed in one of their "comfort rooms," but there was nothing comfortable about it. The TV was tiny and outdated, the room felt old and there wasn't even a coffee machine, which you'd expect even in cheap places like Airbnbs.

- BUSINESS CENTER
Trying to get some work done was another headache. When I asked to use a meeting room for just two hours for a work call, they demanded a ridiculous 80 euros. It's clear they care more about squeezing money out of guests than providing good service.

-BREAKFAST
Breakfast was good, but the waiters were hardly around. I won't dwell on the first two days when the hotel was packed because of the bank holidays, but for the rest of our stay, the hotel was practically empty. So there's no reason the waiters should have been busy. I couldn't get anyone to bring me coffee unless I got up, searched for them, and asked.

-STAFF
The worst receptionist was the woman on the night shift. Every conversation with her seemed to go nowhere. She even bluntly stated that they were understaffed and couldn't accommodate my business needs. Then, on the third day, all the lights on my floor were off. When I politely informed her at the reception, she responded without even looking at me, "Yeah, we'll check it out." Another time, I asked the staff not to enter my room to change the sheets because I had my pet in the room and I didn't want anyone to frighten it. Instead of reassuring me, she remarked, "I hope your pet won't be noisy by barking." I have a cat. Later that night, a group of students checked into the hotel, and the noise they made all night was unbearable.

-FINAL THOUGHTS
Honestly, I have no idea who this hotel is meant for. It's far from anything interesting to do, and it's not suitable for business travelers either because of the lack of support and amenities.

Overall, my experience at Hotel Epirus Palace was a total letdown. I wouldn't recommend it to anyone unless you enjoy wasting your money for nothing in return. It was definitely the worst hotel I've ever stayed in.