Sea Executive Suites

This trip we decided to stay at these apartments and it was decent, nice view rooms and overall pretty good. However, we asked for late check-out the day before we were leaving and the girl at the reception said she noted down our request and they will let us know in the morning. I told her I am cool to pay extra for this or even move to another room if needed.

As I was super jet-lagged still from US hours, we went to bed super late and I thought we will be notified in the morning about the checkout options. The next thing is that we got a knock at 12:00 and told that we definitely need to check out now. I said no problem - we just need to pack the bags quickly and started on that. In the next 5 minutes I had 3 people coming and knocking - one cleaning guy was super rude and and I tried to explain that we were just notified so we are packing.

Next one was the senior manager form what it looked - lady - came up and started to tell me off, was super rude, trying to make me wrong - although she knew that her receptionist told me that we will be notified in the morning. I stayed nice with her despite the fact that she was completely out of line to talk like that.

We paid good money to stay there and we followed the protocol and they failed to let us know in the morning that we must check out at noon and can’t even move to another room. And even if we there was misunderstanding they could always remain professional and customer-oriented - instead of ruining their reputation like that.

I think the senior manager needs to know she has no right to talk to their guests like that (and she probably talks to her staff like that too) and she is ruining her own business that way.

Bad experience with this hotel. Location is good and staff at reception are friendly. However there is a constant construction development around and you get a lot of noise from the busy street in front of the hotel. They could avoid it by putting sound proof windows which they dont have at this moment. Personally, we had a very awful experience with the management of this hotel. There was a minor accident happen with our car. Apparently the parking bar automatically closes and it hit and break the back light of our car. When we tried to discuss with the management (not the reception people but the manager of the hotel) she just dismiss us by saying " it is not our problem if you cannot drive". We found the answer quite impolite and not customer service oriented. It also created a negative feeling for the entire period of our staying there.