La Residenza Capri

This hotel is absolutely overrated and overpriced. Upon arrival we discovered numerous stains on our duvet so we had to contact the staff to have them change the duvet. Shortly after, we noticed a revolting smell that smelled like poop, and it’s impossible to get rid of the smell because it keeps coming back. You might think the smell came from the bathroom, but ironically the bathroom smells 10 times better than the room. There was obviously something wrong about the hotel’s sewage pipeline system, but the hotel employees were acting clueless about it and denying the existence of such an awful smell. After experiencing 2 nights of this horrendous smell as we sleep, we were informed by the staff that our room wasn’t the only room that was encountering this problem (which is even more concerning). Although the staff informed us that the hotel is fully booked and couldn’t switch us to another room, the staff failed to offer any form of alternative resolutions or compensation regarding the ongoing fecal smell. As a result, we paid more than 2,000 euros to sleep in this smelling room for 4 whole nights. My nose has been terribly violated by the nauseating smell of the room.

In addition to the room’s unsolvable poopy smell situation, the room’s walls have weak noise insulation so do expect that you will be waken up a couple times every night by random noises. Also, the room rains dusts constantly so it gets super dusty very quickly to the point that we had to cover our items with things to avoid our items from getting dirty. Lastly, the cleaning service fell under the bare minimum expectation because they didn’t restock any toilet papers and tissues. On the day of check-out, we ran out of toilet papers. For all those reasons, AVOID THIS HOTEL AT ALL COST!!!!