Hotel Syrene

Lousy hotel .

The reception and the lobby looks great . Period . Nothing else positive to say . Staff is unfriendly. Rude and not helpful .

On arrival at the harbor , your suitcases are ripped out of your hand , put on a trolley and you get it back at the hotel . No information , no communication. But at the end of your stay , you get a bill of 2 times 17 euro for the 2 suitcases , no need to complain. , they just don’t listen or care . Very unfriendly staff . It’s not a 4 star hotel . I had better customer care in 1 star hotels when I was a backpacker .

Not worthy of this money what you pay , search for another hotel

Room very poorly soundproofed
We stayed for two nights at the hotel. The rooms are clean and the decoration is of old school Capri style.

The front desk staff was quite cold compared to the restaurants and the pool.

We booked a room called "Superior". the latter was located on the first floor and unfortunately the room was not soundproofed. You can hear the lonely rattle of the left neighbor, the television and the greasy cough of the neighbors on the right as well as the high heels of the neighbor of the top. Unbearable! For a hotel of this standard, the only (cold) response we received was "the hotel is full" before I even made the request. To believe that they were used to this type of request and did not intend to solve them by the. The hotel seems pretty active on this site to respond to bad reviews. I tell you straight away: do not even try to "apologize for the poor quality of my stay" by responding to my opinion. Your apologies, I do not want them and I will not give them to you.

I take this opportunity to leave a message to the moderators of this website by specifying that the hotel is no longer referenced as a relay and castles ("Relais et Chateaux"). This title has been lost for years while positive (but old) comments claim it.

Another negative: the lack of shuttle to accomodate us from the port to the hotel. We had to get by alone to come and go, which is absolutely unworthy for a hotel at this price! Only luggage service of course paying is offered (at 15 € each luggage!).

For the Capri's novices, this shuttle service is essential for your stay. The hotel is only accessible after climbing a hill via funicular which is painful after a flight and a boat carrying alone its business. This, knowing that taxis are absolutely overpriced, and that rental cars are prohibited to traffic in the island.

Breakfast is good. The breakfasts and dinners are not good value for money compared to other hotels.

In short, I suggest you to stay in a slightly more expensive hotel but which will give you a free shuttle (included in the price) and that will have soundproofed rooms (which is the minimum for all hotels in the world!).