Waldorf Suite Hotel

The room is ok,
Swimming pool is very dirty,
and you don’t feel safe at this hotel because the Hause keeping leave the room door open and they left.
And the hotel have electricity car charging but don’t use it, because my car have full charging capacity 95.0 kWh, but they getting payment for 119 kWh for one time charging. But the view is very nice but you can get many hotel in Rimini with nice views. I am wondering how can they keep 4 Star Never recommend this hotel.

I recently stayed at the Hotel Waldorf in Rimini, and while the lady at the reception was very friendly and the breakfast staff were pleasant, my overall experience was far from satisfactory. The main issue I encountered was the dire need for renovation throughout the hotel. The rooms appeared outdated and poorly maintained, which didn't justify the exorbitant prices they charged.

Despite the breakfast being good, it wasn't enough to make up for the discomfort caused by the lack of modern amenities and the overall shabby condition of the hotel. The saving grace was the free parking we received, which I am thankful for, but without the helpful lady at the reception, the whole stay would have been extremely disappointing. In summary, I wouldn't recommend the Hotel Waldorf until they invest in significant renovations to match their high prices.

In my opinion this place doesn't deserve 4 stars for sure, 3 stars would be more than enough. Extremely uncomfortable beds made it impossible to sleep. Elevators are 100 years old. Very poor breakfast, you have to queue for it because it's imposed by the service. We accidentally found all their cakes in a supermarket for a few cents.. Another failure is parking, for which you have to pay exta but... even if you pay, that doesn't mean you have a reservation. If you drive away, someone else might ride on it. We were charged for this ridiculous parking even though we didn't even drive into it as there was not a single place. They also tried to double charge us for the entire stay, which was prepaid... Watch carefully when they bill you. The staff is not entirely professional, doesn't provide much relevant information and is not happy when you ask too many questions.
Good points are rooftop pool with bar, convenient location and that would be all

Definitely not up to 4 star hotel standards. First of all, the wear-carpet in the big corridors with stains, the elevator meets the standards of a 1-star hotel - very old. The staff at the reception was not kind, i could read from their eyes how much they hate to answer the additional questions we asked. About parking - of course no one informed us that you have to pay 15 € per day parking, it was said only at the end when we checked out. Cleaning is very poor - made the bed and changed the towels, from the 4-star hotel and my experience, then always wash the floor, wipe off water stains, etc. Breakfast very weak, I would say more in line with 3 stars hotel. In weekends there’s a lot of people, we wait in long line to get an omelette while we wait, all the time the other hotel guests have already eaten, we have to wait for the next omelet for 10minutes and again stand in a long line, which is served by one person. As a plus I can mention the fact that the rooftop pool with bar and music and good views, but also works only until 19:00, and of course, the location is good, close to many restaurants and the beach. A couple of days ago we were a Club house hotel, also a 4-star hotel, but we have much much better service and we pay much cheaper.

Where do we start? "Faulty Towers"

On arrival staff nice, not bad not amazing. (probably not in line with the price we paid)
We had booked the presidential suite for 3 nights. We could not gain access to our room as the door lock was broken, this was eventually fixed the next day and we accessed the room through a second door through a bedroom.
Before booking we were told the rooms were private... There were four of us staying and the two rooms were open plan, not interconnecting rooms which we thought we had booked, so there was zero privacy.

The bathroom was small and cramped and very humid after using the shower.

The beds are rock hard, some of our group liked this the other half didn't.

The coffee facitilites in the room are pointless, two sachets of instant coffee for 4 people.

The rooms and hotel feel very dated. Not new and fresh like the photos online. Even the TV in our room was old and making an electrical crackle and hiss from the rear socket.

If you don't like tiny lifts then do not book here. The lift can fit a maximum of 4 people and that's squashed in together. 2 people is comfortable.

We asked at reception for an iron to iron some clothes to go out for a client meeting... No iron in the hotel. Very strange.
We were then told there was a service to have clothes ironed and this was chargeable per item. The next morning we asked if we sent clothes off would they be back for dinner than evening and we were told yes no later than 7pm. We sent our clothes off to be ironed and at 7pm they didn't return... We had to be at a meal for 8pm and eventually had to leave the hotel wearing the same clothes we'd worn the night before as everything we had to wear had been sent off... Staff were semi apologetic and blamed the hotel owners and management.

We had no hallway lights for 2 nights so returning to the room was in total darkness, make sure you have a flash light on your mobile phone.

Breakfast had a good choice of food. Again not amazing quality but not the worst, but for the price of the hotel stay I'd expect slightly better quality.

The hotel bar at night had a spread of food every evening but the bar was empty and there was no explanation of what this was for... Buy a drink and have a few nibbles? We would have but there barman was never there and the receptionist could make simple drinks and no cocktails.

Overall it felt like we were an inconvenience to the staff in the hotel and they would prefer to sit in an empty hotel. Very strange vibe about this place. We wouldn't stay here again. After all the issues and problems there was no proper apology.