Grand Hotel Duca Di Mantova

Terrible hotel, I was there two days fridge was not in function AC was working automatically turning on, TV broke after the fridge overpowered and flipped fuses down… workers are terrible liars and won’t do anything u ask them to do,there is no hot water Every minute goes from hot to cold… Do not waste your time on this , this is a scam they will only take your money! The only good thing in this hotel and it was not so much good but it was solid it was the food (7/10)

I came with my family to this hotel expecting a pleasant 2-night stay costing €577 btw, including the city tax. Very quickly we ran into problems:

1) The TV was not working. We even reported this to the reception and got someone to have a look. They tried a few things but were unable to get a signal. I personally wasn't too bothered by this to be fair even though it's meant to be part of the facilities they offer.

2) The Wifi in our room was so bad. We stayed on the 3rd floor and the Wifi was basically none existent. I found this quite annoying given the amount of money we were paying and especially because we don't live in Italy and so we have a limited amount of mobile data. Noting was done about this whilst we were there.

3) There was a power cut for over 6 hours on our second night. This was quite annoying but it was out of their control which is fair enough. What was most annoying is the way they handled it. There was not so much as an apology and we had to come down to the reception to complain and demand a refund. The offered a measly 20% refund which, in my view, was inadequate given the multiplicity of issues we had with the hotel. Nothing less than a 50% refund would have been acceptable for us. We pushed on this but they stubbornly would not budge. We ended up wasting a whole day of our holiday, trying to argue with them for a 50% refund with little sleep as the AC was not working.

In summary, I personally will not be using this hotel again and I strongly discourage anyone who might be consider staying here from doing so. The customer service is terrible.

Old and shabby next to an outdated mall with few open stores hardly anyplace to eat Locations tha force you to eat at their own restaurant not a Michelin one.
Location no good far away from downtown Milan 80 euros more or less round trip. Patronizing front desk employees. Not recommend it, personally not choosen I was with a tour. Nothing notable about this hotel just a cheap overnight stop for many Asian and other tourists groups like mine.

The worst hotel experience l had in my recent trip to Europe on a group tour encompassing various destinations. The rooms were hot. The air conditioning was not working properly and took several hours to fix. The towel warmer was also hot and could not be turned off adding to the heat in the room. The window could not be opened to allow fresh air in. The elevators were tiny. Ther ewas nothing elegant about the hotel. It's only positive point was it was located near a shopping center.

Very BAD experience about this hotel and the reception. Half an hour to find the way to the hotel with big luggage, then move to another building with heavy luggage and they suggest portal service with 5 euro per suitcase. In the room there's no mini bar even glass in the bathroom for use.

The hotel and rooms are solid. The staff is rude, they yell at the guests. There is almost no food. There are no utensils, we ate with our hands. Terrible! The metro is 35 minutes away. Not at all to recommend!

We traveled with public transportation. A "four minute walk" took us a half hour of wandering around the building to find the entrance after asking grocery store staff in the mall to help (she had to walk us to the elevator which took us to a parking lot and we still had to look for the entrance. There is NOTHING nearby except what is in the mall; area is very industrial. Front desk staff said city tax was 40 Euros each so we were very upset about that; turns out he meant four Euros, thankfully. He then sends us to a room in a completely different building (more walking), which was even more of a ghost town. Our phone didn't work, the mini fridge wasn't plugged in (or stocked), no coffee machine or even cups for water/wine. The worst part was the blood still on our floor from someone's cut foot. We left for dinner and again, we needed help from a local getting back up because the mall was closed.

Also, we chose this hotel on Priceline because it was one of three offering Malpensa shuttles. 140 Euros for two people, which is the same as a cab, so we could have stayed anywhere else closer to civilization.

On the plus side, the beds, pillows and linens were comfortable (and clean) and the hotel is newer.

First of all, I was disappointed with the location..but I should have been more careful. Worse was yet to come... I checked in to my room- noticed that the mini bar was not working and there was dirt in it ( looked like fungus) and the really really old TV did not seem to respond at all. Called the reception (there seems to be only two guys at the reception who attend to all the activities) and a guy came and confirmed that the mini bar is not working. I told him that I needed to have a working mini bar so that my sandwiches would remain fresh. He got me another room and there the TV remote was completely missing. The next morning I reported this at the reception and they said that they will take care. When I came in the evening there was still no remote. When I asked them, they said there were no remotes and the hotel was full.

The room did not have any glass. I asked the reception to get me one from the bar or the restaurant. They offered me a plastic cup. 😆 🤣 😂

The hotel breakfast was one of the poorest I have had with very little choice. To be honest I should have completely avoided the breakfast.

The hotel rooms (Both I have seen) were dark ,dingy and very depressing.

When I came back today I say that the bed was made but the sheets looked crumpled. There was a small stain which I noticed yesterday which is still there today which means they have not changed the sheets at all!!! I called up house keeping to tell them this and the person said he will report this to the manager in the morning. I asked if some one could change the sheets today and he said that the house keeping have gone for the day-apologised and banged the phone on me.

They don't deserve the 4* rating they claim because they definitely don't have the standards

Given a choice I would never want to come back here.

Please avoid this place if possible!!!