Tropis Hotel in Tropea

When we arrived at the hotel and checked into our room the air conditioning in the room was not working. We reported the issue to front desk several times between our arrival and the following day and were without air conditioning the entire day we checked in, all night and the next day. The temperature in the room was 27 degrees. We were unable to stay in our room. They moved us to another room only to sleep at 330 in the morning. They refused to allow us to stay in the room with working air conditioning as they advised it was booked. We asked for a reimbursement of our stay and the manager refused. They advised that it would take an additional day to fix the issue. They only offered us the air conditioned room once we were packed and advised that we were leaving the hotel. We refused to stay due to the rudeness of staff and management and the stress of the stay. Tropea was the last leg of our trip where we wanted to relax before heading back home and it was the most stressful part of our vacation. We were not able to stay in our room due to the extreme heat and management refused to reimburse our stay. I would not recommend this hotel because of the rudeness and inefficiencies of management of the hotel.