Hotel Lux

The location was great for our 3 night stay. Staff is abrupt and rude. The room smelled of mold. The beds were extremely uncomfortable. To to it off. They ran out of toilet paper. Glad they had the bidet.

If I could give it 0 I would. This is my worse experience in my 10 years of traveling. After we arrived, the guy at the reception asked we pay before seeing the room, which after took as to another building where our room was located. Once we stepped in, we could smell and see the mold and I started to cough and have an allergic attack. After no more than 30 minutes we came back to the reception asking for our money back or change of room - he did not agree, even after speaking with the manager on the phone. Then he suggested to go to again, another building (the 3rd one at this point), which was luxurious and new (like the ones here in Google maps), where we spoke with the manager and explained the situation and the fact I am having an allergic attack which can be life threatening. He yelled at us, made silly faces at us and insulted us personally, mentioning our nationalities. We were humiliated in the entrance of the hotel before all other guests and decided we are going to sleep outside, waiting for our boat next morning. The pictures speak for themselves.

Avoid - BED BUGS!!! 🐛
Only location is good.
Avoid all cost.
Firstly we were waiting at reception desk to check in for a long time as no-one was there.
Reception area look nice , but after check in you are being sent to different , very old smelly building.
You need to pay city tax straight away and if you do nit have cash at the moment you need to look for ATM, there is no option of paying next day
The room is very dark, not clean.
Beds and pillows are extremely uncomfortable.
Breakfast is served for 2h but you need to tell exactly what time you going to cone, we claimed to be there at 9, but needed to wait 30min as ben told we have booked for 9:30..
Breakfast is VEry basic, few croissants and jams. No savoury options.
But the WORST of all is that we woke there being extremely bitten by BEd bugs!
Avoid

Average rooms, average bed, good location but have to leave a bad review due to the staff member whom I assume is the manger was extremely rude and disrespectful. Especially towards me as a woman, no respect or customer service skills. We couldn’t pay cash city tax due to our money being scammed and our only card now being on our phone, I offered to pay by card or transfer they told me there was absolutely no way they could take card for city tax. It was a big ordeal which, an hour later told me to come back and pay by card? Little bit fishy if you ask me. Also they have a sub hotel around a 1-2 minute walk away so you might not actually stay in the hotel you booked.