Opal Hotel

The hotel rooms are in an advanced state of decay, with the paper wall peeling off in every room. My room looked like a crazy party had taken place there, with wood panels scratched and the walls and plastics in the room sprayed with some liquid that could not be removed by the cleaners. Every bit of furniture in the room was either damaged or scratched, and the room and all hotel smells of cigarette smoke. Daily cleaner forgot to put a water bottle one day, the next day forgot to put the shower towel. When I arrived at the airport there was no hotel shuttle although I emailed them three times days before arriving. I took an Uber and when I got to the hotel the reception said the shuttle was at the airport for me. No confirmation, no sign so how could I have known? I don’t recommend this hotel to anyone.

The hotel looks very nice, but the service is very pot. We had 3 people in our room but they would only allow two coffee cups and only allow an allowance of one bottle of water. I have vertigo so I requested a plastic chair for the shower. Sorry would not provide.

Olive tree hotel, amman. Very bad service, room service cleaning bath towel taken and not replaced. Called housekeeping, reception and concierge no response.

It was our first time to stay at this hotel, we booked base on the positive reviews they have, unfortunately non of the reviews was right, these are the issues we had at this hotel, and they did not fix the issues however, your money isn't refundable as we told by Mr, Ismael:
1- We were informed by Ismael (front desk manager) that the Hotel free smoking, thus him and his front desk team they do take turn smoking just few feet away from the front desk, "under stairs beside the front desk", Our two rooms smells fresh smoking around the clock, when I asked housekeeping I was told that next door customers are smoking.
2- In our two room we had the (shower water mixer) or the water pressure water pump valve wasn't working, because after adjusting the water to warm temperature, with less than a second the water turns boiling hot above the person taking shower, with the shampoo on the head!!!!!!!!! I do leave you with imaginations!!! We complained about the boiling water, but nothing was done, so for safety precocious we took showers with cold water during our stay, (28 days)
3- Door stopper is located right at the front of the closet which is the traffic area where my son stepped on it and hurt his foot.
4- I noticed poor food handling, on the breakfast buffet there was one day bad smelly tomato wedges, I brought that to one of the employees, later a cook came and picked that dish.
5- A/C was not functioning well, the bed cover was extremely warm, if you uncover during sleep it was extremely cold, where I and my son got stomach colic, we asked for hotel maintenance, when he opened the A/C grill the filter!!! OMG 1/2 CM thick of dust!!
6- in room # 222 Shower on top of Jacuzzi (HOW), it's totally unsafe because with soap it's easy to slip and break the back of your head.
7- In room # 222 balcony rail is dusty and filthy.
8- TV isn't working, old style receiver box with outdated TV with two remotes, totally bad.
9- Elevators slow weirdly functioning. If you press level 2 you will find yourself in level 4!!
10 Hallways aren't air conditioned, we found several customers are lost and wondering!!
11- Water leakage in the bathroom.
12- Both rooms we had are filled with mold, and the smell of it.
13- We were told by one of the front desk that, the beautiful fountain water in front of the building, it was designed that big and nice to have the sound of the water higher than the ELECTRIC HIGH VOLTAGE SOUND ABOVE THE HOTEL, early in the morning when it quit the High Voltage sound is really loud and terrifying.
14- This establishment doesn't meet HOTEL neither Resort minimal standards because they are more into wedding parties than running a hotel, their standards barely meet furnished apartment, on daily based there are 2-3 parties going at the same time, the loud music goes past midnight, also you do need to argue with valet to get a park for the rental car we do have, basically Hotel residents are treated as second class.
15- Miss advertising and miss leading consumers, they are advertising for GYM, and there is no GYM at the Hotel, they are advertising for business center, there is no business center, I had to drive 30 KM to go and print some documents.
16- SADLY, I HAD TO ASK FOR HOTEL MANAGER, I WAS TOLD HE ISN'T AT THE HOTEL AND NO ONE KNOWS HIS SCHEDULE.

The photos on Booking Sites do not match the condition of the rooms. Bell boy is very aggressive, it is all about the tips, and also has a master key for the rooms. opened my room for another guest, who was looking for me, without my consent or me being in the room. The dinner is the same items every day. breakfast is closed off around 8 am should you go after that time you have to ask for breakfast and the breakfast staff is not friendly. The front desk has some polite staff. The hotel is situated in an isolated area. Will not stay there again.

Never ever…. This is not worth a 4stars hotel maybe a two stars … so disappointed. I booked for three but I left after one night. I paid 85JOD (120$) for a night and it doesn’t worth at all. The hotel looks very fancy on the front but the room is old and #smelling bad with a lot of cracks everywhere. Breakfast is very bad and I asked for eggs at 8.20AM but they did not have. No fruits, no expresso only what you see on the picture. I do not recommended at all….