Bayangol Hotel

I booked this hotel for my friends visiting from USA. They booked 5 months in advance on booking.com and paid. I even called and spoke with their booking manager Erdenesuren in the morning of their arrival and confirmed their reservation. When we arrived around 6 pm on check in day, we were told that they couldn’t find our reservation at first. When we showed them the confirmation and mentioned the phone call we made prior arrival, she said ( I assume Erdenesuren) that they received 12 rooms reservation before our arrival and gave our room to those people. What ???!! What kind of hotel does that?? She didn’t even apologize and had an attitude, even pretended she doesn’t speak English. When I asked her in Mongolian she said that she will send us to a different hotel named Happiness hotel instead which was 2 times cheaper in a weird location!!! Don’t book in advance and don’t trust these people. I don’t know why she has such attitude when she was the one who made a mistake and gave our pre-booked and paid room to her friends . I wonder if she was related to the management of the hotel?? All other employees looked miserable, irritated. I’ve never seen any hotel with such hostile and miserable employees. Stay away!!

They don't care about the customers walking in outside the hotel, they only care about cars tried to park there, the gateman is always angry with customers tried to get out hotel.