Mauricia Beachcomber Resort & Spa

We stayed for 11 nights in April for a relaxing holiday. We had the half board package. We asked to have lunch or dinner interchangeable but that is not possible: half board is for sure dinner. Only exception was the final day of departure where we got to have lunch. Ok room for the price, but nothing special wrt value. It's worth noting they are refurbishing later this year, that might elevate the experience. The hotel is located in grand baie with large shops within 15-20m walk, a public beach, katamaran trip boarding area, local restaurants and a an ATM. Everything you need is nearby. We rented a car so we cannot speak for the taxi service. We took one taxi, and although a bit high price, the flexibility and booking was seamless. Fantastic: - certain someone's services (see below) in the restaurants and cleaning - the spa - the pool/beach area and water activities Great: - the hotel location Ok: - the acoustics and noise in the restaurant - the room itself Bad: - the service provided by a certain group. This has been reported to the hotel. We need to highlight the fantastic service by a couple of employees: Bhonul for 10/10 cleaning and service. Positive, happy, tailoring the timing and adjustment of cleaning service to whatever you preferred. Satyam in both restaurants (buffet and a la carte Le nautic): extraordinary service well deserved of high praise. Fixes everything for you, gives the little extra, asks how things are going and meets every demand. The same goes for Ally, which we mainly interacted with in Le Nautic. Finally, Kemraj also gave great service in both restaurants and for breakfast. The chef named Coulou also gave great omelets and service while cooking. The food in the buffet is mainly great, the areas can get a bit crowded during peak hours. The acoustics and stage nearby ensures that your dinner sadly won't be a calm one, so if you want something calmer then Le Nautic is the better option. The hotel has a deal with an Italian traveling agency, so be aware that the hotel has super many Italians. Just for information. The spa is fantastic, and offers fairly cheap massages with skilled people that tailor it to your needs. The spa area was also very serene and calming. The beach area with beds and also the included water activities (glass bottom boat, snorkeling etc) are a true highlight for this hotel. Easy to book, friendly helpful staff and so on. The beach itself due to the location of the hotel in a bay doesn't have the clearest water, but it is warm and superb for cooling down in the sun. Overall the service and certain staff make the experience very good as explicitly written, but a bunch of stuff makes this a 3.4/5 experience overall meaning a 4/5 is just a bit out of reach as-is.