Ocean V Hotel

I stayed at this hotel for one night as my home is currently under renovation in preparation for my baby’s room. I am 7 months pregnant, and I checked in around 8 PM on a half-board basis. At check-in, I was informed that the room would be available until 2 PM the next day. The next morning, after having breakfast and going for a massage, I returned to my room around 11:30 AM—only to receive a call from reception telling me I had to vacate the room immediately for the next guest. My husband was away checking on the house, and I had nowhere to go. To make matters worse, someone was literally waiting outside my door for me to come out. I packed my bags alone—despite being heavily pregnant—and dragged them downstairs with no offer of help, no thank you, no basic courtesy from anyone at reception. When I asked if I could wait for my husband in the lobby, I was made to feel as though I was being a burden, or worse, doing something wrong. This hotel is completely transactional—no empathy, no customer service, and certainly no regard for guests’ circumstances or comfort. If you’re looking for a place that values hospitality and basic human decency, I strongly recommend paying a little more and booking with Beachcomber or Sun Resorts instead. It’s worth it.

Worst experience ever! Fist of all, the location of the hotel is near the road. So, this caused us a lot of troubles to sleep at night. The service was not that good. Some staffs were slow at serving people and to note that there was not even a lot of customers. They do not have a variety of food and the food was not that tasty as well. They have buffets only on Thursdays and Saturdays. So, on Sunday, there was only a la carte and no buffet. Again, no options and the food tasted bad. It was not worth the money at all.

By the time i decided to report to the manager, I did not see him and my taxi had already arrived. So, i had to go that is why i chose to write a review here. Also, none of my friends were pregnant because i came with only one person. You are confusing me with another group. I would advice for the management to improve in their service and even if there is no variety of food, at least make the food you provide tasty. Otherwise the room, the interior decor , the rooftop, and the view was very good.