New York Hotel in Johor

If you are on a budget this is for you. It is seasoned, the room is huge but old, bed & pillow is just ok. I did not like the hose type bidet because watee drips after using it. Breakfast buffet is just ok, but the staff are friendly and accomodating.

Dear NYH Management,

In the spirit of continuous improvement & recognising how AI and digital expectations are elevating global hospitality standards. Hence, I would like to share a few observations that may contribute to strengthening your guest experience moving forward.

1) Room Experience (Room 2020)
• The water hose pipe in the bathroom is currently malfunctioning. This is an essential convenience for many Malaysian guests, and addressing it will significantly improve overall comfort.
• The iron provided in the room may require maintenance. When I pressed the steam function, white dust-like particles were released, which may affect guests’ clothing. A routine check on such amenities will reinforce service reliability.

2) Breakfast Experience
As travellers become increasingly health-conscious, wellness-aligned breakfast options are now a key expectation. It would be impactful to include:
• Brown sugar
• Wholemeal bread / Healthy bread
• Toothpicks for post-meal hygiene
These small enhancements help position the hotel as attentive to guests’ long-term well-being and lifestyle preferences.

3) Housekeeping & Cleanliness Standards
I also noticed that the used cutlery outside my room door had been left for quite some time without being collected. This creates an uncomfortable impression, especially for both domestic and international tourists. Ensuring timely collection will uphold the hotel’s cleanliness standards and strengthen your brand image.

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I hope these insights support your continuous journey of enhancing service quality as the hospitality landscape evolves. Thank you again for your warm service, and I look forward to seeing the positive improvements during next visit.

Sincerely,
Talent Observer

Wasn't know it was an old hotel.
Very spooky on higher floor.
Goosebumps each time back to the room
Which located at the very end!