Amari Koh Samui

Currently staying at the Amari for five nights, and, unfortunately, it has turned out to be one of the worst hotel experiences we've had in Koh Samui.

When we first checked in, we were given a room with a water leak from the air conditioning unit. Naturally, we reported this to the staff, expecting a quick resolution. While they did offer to change our room, their response felt more like a mere formality than a sincere effort to make things right. We hoped that the new room would be better, but our troubles were only beginning.

The next night, we discovered that the ceiling in the new room was leaking as well. Water was dripping onto the floor and soaking one of the blankets. More troubling was the fact that the leak was close to the light fixtures, creating a serious risk of electrocution. When we informed the staff, their reaction was disappointing, offering us two options: move to another room for 2 people (we were 3) for the night and/or wait until the next day for repairs. This meant spending the night in a room that was not only uncomfortable but potentially dangerous.

Adding to the frustration, the attitude of the staff throughout all of this was far from welcoming. They were unhelpful, indifferent, and even condescending at times.

Beyond these immediate problems, the overall state of the hotel was a letdown. The rooms were not as clean as one would hope, particularly the bathrooms, which left much to be desired (and did not match the photos promoted on the hotel/booking hotels platforms). The so-called renovated amenities felt outdated, lacking of modern comfort.

The breakfast was passable but leaned heavily toward Western tastes, with only a few local dishes available.

In conclusion, our stay at Amari has been full of frustrations and disappointments. From the faulty rooms and safety concerns to the poor service and uninspiring amenities, this experience has been far below our expectations.

Sadly, we would not recommend this hotel to anyone looking for a pleasant stay in Koh Samui.