Sheraton Samui Resort

Really dissatisfied with this experience. Nothing about this Sheraton reflects a 5 start hotel. The rooms are outdated, run down, sockets don’t work, walls stained, pillows smells, bathroom badly needs revocation, dirty grouts, drain holes not sealed. TV with limited channels, volume isn’t audible. Air conditioners blow hard and loud at the lowest setting. Right on your face when you’re lying on bed, it is either freezing cold or hot, to top that ours was dripping water. It’s just badly maintained. Wish I read the reviews when my husband booked this place, it seems like the same problems existed previously, and it seems nothing has been done about it. I was referred to the facility manager who lacked the ability to handle the complaint, he was not even apologetic about the state of the room and kept giving excuses about managing 200 rooms, and stated bluntly “you have two options 1- to fix the issues in the room 2- switch to another room and possibly face the same problem". He ended up providing us with an extension socket, which didn’t solve the problem as the socket it self in the room is loose and doesn’t grip the socket for it to work. He sent house keeping to clean the room, he never followed up on the issues. The food was below satisfactory. Bland and tasteless.
I have to say that the highlight of the stay was Mr. Nu who drove the cart and was always pleasant and welcoming, the staff in general are kind. Please ignore the photos posted here, they are misleading. I was looking forward to a good time at this “resort” but I simply didn’t.

Everything in this hotel was a bit off except for the staff that was very polite. The food was absolutely terrible - impressive how one can mess up even a fruit platter (there was a slice of rotting watermelon at the very bottom)! The pork neck was well… pork but definitely not neck and the curry had maybe a three drops of sauce. Oh and we dined with the company of a friendly mouse that kept coming under our table as we were eating! The room was big and had a nice view but the usb outlets did not work and most plugs didn’t either. There was no ‘do not disturb sign’. The towels were worn out some of them with holes. We had asked to rent a scooter before we arrived and were told it’s not possible only to find out they had a renting counter at the lobby! It felt like a hotel that may have been nice many years ago but is soon to be sold off. Would not recommend.

To be avoided. Does not reach the standard of a Sheraton or 5 stars. Very old and dated. Rooms are sizable and the balconies are nice but everything else is way below any reasonable standard. The food was absolutely terrible. Thai food that you would return at any place. The staff try to be attentive but that’s about it. They mixed up the billing as well. I don’t often write reviews but this is just beyond not acceptable.
To be avoided.