Andamantra Resort and Villa Phuket - SHA Extra Plus

I regret to say that my experience at the Andamantra Resort and Villa in Phuket has been deeply disappointing. From the moment we arrived, the service was subpar. Although check-in was scheduled for 2:00 PM, we were not given access to our rooms until nearly 4 PM. In addition, our luggage was left unattended in the lobby, and there was no clear communication regarding its handling.

I had booked and paid for pool Villa(villa 1) hoping for a relaxing stay, but instead, I’ve encountered ongoing issues. The reception staff has been difficult to reach, often not answering calls on the first attempt. One of the rooms has had persistent air conditioning problems, breaking down every day of our stay. As I write this, the air conditioning is malfunctioning once again.

Despite booking a non-refundable rate, which has left me with limited options, I am now left to endure the remainder of my stay. The property itself is in need of significant maintenance, and the overall experience has been far from the expectations set by the promotional materials.

I would advise prospective guests to reconsider this resort. The combination of poor service, unreliable amenities, and the unkempt condition of the property has made this a thoroughly unsatisfactory.

Terrible Experience at Andamantra Resort and Villa, Patong

From the moment we arrived, we encountered problems at this resort. We initially booked two family rooms through Booking.com, but upon check-in, we were only provided with one family room and two standard rooms. Despite repeated communications, the staff refused to resolve the issue, claiming it was a Booking.com problem. After two hours of back-and-forth, we were exhausted from our long flight and reluctantly accepted the situation.

The issues didn’t end there. The rooms were in terrible condition:
• Floors were dirty.
• Wet and purple stains on the roof.
• Benches had yellow dried stains.
• Broken handle for the toilet.
• Overall, the rooms were unhygienic and poorly maintained.

To make matters worse, the internet doesn’t work, which is a huge inconvenience. Additionally, to get anywhere within the villa, including the reception, we had to wait for a buggy. These buggies take an unreasonably long time to arrive, making everything more frustrating.

Communication with staff is nearly impossible, and the manager is consistently unavailable when assistance is needed. While we understand it’s a busy time of year, the lack of basic hospitality and cleanliness is unacceptable.

We came to Thailand expecting to enjoy a relaxing holiday, but this experience has been incredibly disappointing. How can anyone feel comfortable staying in such a dirty and poorly managed resort?

We expect a refund for this substandard service and accommodation. We strongly urge the resort to address these issues and improve its standards.

Do better.

I would like to tell my true experiences , I checked into the Andamantra Villa Phuket, and my experience was absolutely terrible. We waited for 4 hours at reception, from 1:30 PM to 4:30 PM. After all this waiting, they gave us a one-bedroom villa, even though we are a family of six and had booked and fully paid for a three-bedroom villa two months in advance!

When we raised the issue with the staff, they were unprofessional and even raised their voices, claiming there were no available three-bedroom villas. After an hour of back-and-forth discussions, they offered us the neighboring one-bedroom villa with an extra bed as a supposed solution.

The cleanliness of the villa was unacceptable, with multiple issues that I documented with photos. The lighting system didn’t work, none of the controls functioned, and the door to the second villa was broken. Despite contacting the staff repeatedly from 5 PM to 11 PM, we received no response or assistance.

While checking out, the problems continued:

Refund Delays: They delayed returning our security deposit, making the process unnecessarily frustrating We were accused of stealing the safety box, even though we never touched it. They demanded to deduct an amount from our deposit, but when we informed them that we would report the incident to the embassy, they immediately backed down and returned the full amount.

Transportation Issues: Every time we requested a car, we had to call them multiple times before it finally arrived, often after long delays.
Disturbance: One morning at 8 AM, we were abruptly woken up by loud knocking on our door. It turned out to be two staff members asking if we were checking out. This startled us, disrupted our sleep, and ruined our vacation experience.
Room Service: Any request we made took hours to be fulfilled, if it was fulfilled at all. We had to call repeatedly, and the lack of responsiveness was unacceptable.

This resort lacks professionalism in both its management and cleanliness. The overall experience was far from relaxing and left us deeply dissatisfied.

We got the worst customer service, the structure of the building is so nice but the customer service ruin our experience here.

They had the wrong phone setup in our room and every time we needed sometime they will never show up. Had to call more than 20 times to get the WiFi fixed, 10 calls to get an iron to the room and we never got one.

Only good experience we had was at the upstairs pool bar until our checking they kept us entertained. Checking supposed to be at 2.00PM but they couldn’t get us in till 2.30PM, nothing complementary for staying from 11.00am to 2.30PM to get our checking done. If you have a longer flight like me(30Hours) I would not recommend this place.

I wish they can get a new management, because location and the structure the hotel is built was very nice

The location of this resort is excellent with the beach just a 10-minute walk away. However, you will need 30 minutes walk if you're planning to visit Pa Tong. The hotel offered some great complimentary activities. I attended a stretching class with Dave at 8 AM, and it was a lot of fun. It definitely a highlight of the stay. The ocean view is superb!

However, the room service was disappointing. Despite paying for an extra person, it took them ages to provide the additional bed. Simple requests like an iron or towels required multiple follow-ups and hours of waiting. Improvements in service quality would make this a much better choice for travelers.

The staff had been highly incompetent since the minute we checked in.
The deluxe studio on the website is advertised differently, (the same room type but some of them have been renovated and some not)
We were given a room that was really bad. And we had to complain and get our room changed. Almost all customers in the hotel had some or the other complaint about the management of the hotel.
Otherwise, the amenities in the resort were good, but better customer service and management is definitely needed.

My biggest mistake I ignored the negative reviews posted on Google and various hotel booking portals. This hotel is very old and should not be categorised as 4star. The room does not match the photos at all.

Various buildings are undergoing construction so there is continuous NOISE.

Peeling PAINT and FURNITURE refurbishment poorly done.

The staff was not very helpful in resolving the issue, though we got them to change our room.

I would not recommend this hotel to anyone. Please DO NOT IGNORE the reviews, spend your money wisely and opt for a better hotel in the area.

I recently stayed at this hotel and was extremely disappointed. The room was nothing like the pictures online. Here are the main problems I encountered:

1. The room had a strong smell of paint, which was unbearable, especially since I have asthma.
2. There was paint everywhere, making the room and bathroom look messy and unfinished.
3. There was no mirror in the bathroom, despite the online pictures showing a complete bathroom with a mirror.

I booked a Grand Deluxe room and paid extra, expecting a higher standard. Instead, I was met with these unacceptable conditions.

Additionally, the staff were very rude, particularly LUCK, the manager, and POLY. Their unprofessional behavior only worsened my experience.

The misleading advertising and poor room condition severely impacted my stay. I would not recommend this hotel to anyone. Save your money and find a place that is honest about its amenities and provides a clean, comfortable environment with respectful staff.