Raymar Hotels

Hi Booked my stay at RAYMAR hotel ANKARA 5 days in advance after 5 hours of driving I was told there was no booking, after showing the phone calls the excuse was the person who did the booking no longer worked there, the reception Mustafa was very apologetic and rebooked, the staff needs training urgently in costermer service and costermer satisfaction,

The location of the hotel is quite good, it is adjacent to Güvenpark in the center of Ankara, next to Kızılay Metro Station, which provides access to public transportation stops and everywhere. When you arrive at the hotel, the welcoming and registration procedures are completed quite quickly. Breakfast is served every morning on the B1 floor, and if you want food or water in the room, your requests are met by the cafe - restaurant below the hotel. The bad news is that the restaurant menu is not available in the rooms, you need to scan the QR code at the reception and save it to your phone when you check in. You can order from the hotel's own phone line while in your room. All food and drinks in the room are paid, there are no refreshments. At least as of February 2024, this is the process they have implemented, if you request water, they warn you "look, an additional fee will be reflected".

If you are choosing this hotel because you are looking for a quiet place, I have a few more bad news, first of all, the isolation between the rooms is not good. You can hear all the bathroom-toilet activities of the next room as if you were in your own room. The night music activities of both the cafe-restaurant under the hotel and other places around may keep you awake until 1-2 am. Even if your windows are completely closed, you cannot block these sounds.

I have a lot to say about hygiene and cleanliness, but I do not want to prolong it, towels, sheets, pillowcases are clean, do not worry about this. However, I cannot say that the rooms are generally clean. The walls of the shower cabins are full of stains (soap, dead flies, water stains, etc.), the pillows used for decorative purposes in the room, the colorful ribbons on the bed are obviously placed on the floor and have many people's hair on them. If you choose a non-standard room, such as a deluxe room, there are armchairs in the room, you can see the stains on the arm areas and cushions of these armchairs due to use. What is worse, I think only a certain part of the rooms are vacuumed, because again, there are human nails that have been there for who knows how many weeks around these armchairs. I do not understand how this could have been overlooked.

In short, I don't want to be ripped off, but if you want better hygiene than Airbnb, you can choose it.