White and Blue Mini-hotel

Not sure why this motel is ranked so high. And it is definitely not a boutique hotel. Awful service and facilities. At check-in no one was there. After a long wait, a lady showed up who spoke no English (not a real problem since we could still communicate). She showed us to the room. The tiny room was extremely hot and humid. The first thing we tried was to turn the AC on. It was broken. We had to chase after the staff again (they were never at front). The same lady tried to get the AC to work but it would not work. She called the manger while we waited in the heat drenched in sweat. After a while my family left and waited on the street because they could not bear the heat. After a long wait another lady showed up who seemed to be the owner. She spoke no English either. She tried and could not get the AC to work. After some more wait, they showed us another room. It contained one bed and a small sofa bed. Our original room "Standard Quadruple Room" for family of 4 consisted of two single beds and a large sofa bed. We explained to them it would be impossible for us to sleep in the new room given I had my 18-year-old son and 17-year-old daughter with me. Kids are too old to sleep on a small sofa bed together. They seemed to understand and did not object us checking out. I called Orbitz to find an alternative accommodation. They said they have to talk to staff there first. After couple hours being on hold because first the staff were not available and then Orbitz needed a translator to talk to them, I was told the hotel has rejected the refund because they offered us an alternative room!!!! We were on a 16-day tour of Turkey. We stayed in 9 hotels across 8 cities. I can tell you this was worse one we encountered. We travel a lot and are not very picky. I did not even care about the fact that rooms are super tiny even for old town standards and in need of much updates. And the toilet was in the shower with no partition or separation so you can really multitask when there! :) Would the AC would have worked or the weather was cooler we would have stayed even though I still do not think the ranking is justified for what you get here.