AHG Waridi Beach Resort & SPA

Alright. Where should I start. Been there last months so waited a bit to let it sink in. Would never stay there again and don’t stay there if you don’t have to. Much better places around the island. And they rip you off left right and center if they can from yours to transport it all costs a fortune. Everything was lost from the beginning and there wasn’t much done to change the situation. The reception staff hated us for asking a questions. And they were so unhelpful. Just wanted to get rid of us. The food was way under what you expected and at points so bad that you couldn’t eat it. The staff in the restaurant was the only good thing and really nice but there were so many that you feel uncomfortable eating there cause they were watching you all the time. The gardens are kept nice. The rooms were so awful. And the bathrooms are even worse. It’s all falling apart. The noise by the pool is beyond your imagination and the same tape runs hours and hours. Like in a really bad red light hostel. You get constantly hassled for something when you only want your peace by the pool or the beach when you are on holidays. All in all it’s a one star hotel if at all nothing more. Stay away without question it’s a rip off.
What a whole load of rubbish. We paid for the Saturday night as an ocean view and were not given one.
Being told that check in is at 3pm yes what did the hotel do with our room until 4 am in the morning?????
And there is a communication that I asked for checkin that time with no problem.
Again this hotel is making up lies left right and center.
It’s a rip off and nothing is done about it.
And the staff at the reception was so rude and we were treated like rubbish.
A good start for the holiday. You joking.
Lol

Very very poor experience all i can say!!! Stayed there in January for a week for a friend birthday. From the moment we got in, it was a disaster!!! The room we booked was supposed to be an ocean view and we pay extra for it, but when you get out standing in the balcony, it was an ocean view. Straight away we request to change the room as it wasn't what we booked!! The AC was making so loud noise and ceiling fan as seem it was about to fall down the roof! Since we knew we were to arrive on the Sunday at 4am, we booked the room from the day before, means Saturday. The checking was open from Saturday 3pm!! So the hotel should be expecting us no matter what time we coming in. Plus we sent an email to advise we arriving Sunday 4am. After complaining about the room, we waited an hour for the reception girl to get the manager but no sign of her and we decided we will stay overnight in that room. Following morning manager seen us to be told she was too tired to wake up to attend to our request. She then upgraded us to the Wiradi suite, which was nothing special. The room was old style, TV not working, bathroom stink!! There was a small pool just outside the room but was never ever clean and by end of our stay there was dead crabs and other insects! Food was very very low quality! I got put off by the food as i had flies in my food and after i showed to the restaurant chefs they didn't apologise or anything. When i told the manager about the flies in the food, her response was its a hot country, flies gets in food, so get over it!!! I was shocked by her respond. I was soo put off by the food there! Restaurant staff was the only nice thing. They were lovely and always smiling and ready to help. The seaside is lovely! But you get constantly shouted by the local vendors trying to sell their products. It was getting irritated after a few days when you want to relax at peace. If you can stay to another hotel. Please do so. We talked to the guest relation manager who went to check all the complaint i made in person and she agreed we were completely let down by the hotel and could not apologise enough to us. By her apologising so much shows how awful our stay was, to the point she could not take pride in that hotel. This hotel need big big time maintenance and employ another manager for night shift as the current manager clearly can not cope 24hr to manage this hotel and expectations of guest!

Pros:
-Heated pool (only reason for 2 stars)
-Continental buffet breakfast & dinner
-Decent shisha

Cons:
-The beach is a public beach with too many aggressive sales people.
-Check-in process was terrible. I arrived at 4:45 with a booking, the room was given at 6pm because of cleaning yet, the room was still dirty. Sand on the beds, dust everywhere, smelly.
-No phone in the room. The reception is very far from most rooms, so if you need anything, you have to walk all the way.
-Poor shower pressure.

RESPONSE TO OWNER:

1) I never filled out a guest comment. I don't know what guest you are confusing me for.

2) I reached at 4:45 PM from Arusha, NOT 9AM.

3) If there is a private beach, why did the reception not say so when i complained about the beach hawkers? There is no private beach and the place is filled with aggressive sellers , which is quite evident from just reading the rest of the reviews.

Terrible. Food was mediocre, local staff were friendly but Italian staff rude and unhelpful, very expensive for what you get, our shower didn't work, WiFi was iffy and the room was so-so.

Don't waste your time or money.