Neptune Pwani Beach Resort & Spa Zanzibar - All Inclusive

Brilliant hotel, amazing staff, all are very friendly and couldn't help you enough. The location is absolutely stunning, the beach/sea are beautiful. The pool is lovely and a nice swim up bar. Brilliant Al acarte restaurants (especially the thai). Animation team are all very friendly and engaging.
However, this doesn't get 5 stars due to:
The service at the bars is very slow, sometimes taking 15 minutes or more to get a drink, they need more bar staff making the cocktails.
The buffet is nice, but doesn't have as much selection as some others I have been to.
The beach is stunning, but my wife and I only visited it once because of the high volume of "beach boys" they try and sell you various items and keep pressing you. Then once you have got rid of one, another tries their luck. They hard sell you on various boat trips. And one couple got walked out to the coral, when there the beach boy demanded $90 for walking them through the shallow sea... horrible scams and it's a shame they ruined the beach. I understand the hotel can't do much as its public land, but this really ruined the beautiful setting.

We did not book this but were transferred here due to some issue, however, we weren't disappointed.

The location was on the beach, food variety was great, nice swimming pool, a few games (pool, foosball, air hockey, darts, and more), books.

The best feature was service, especially around the kitchen, Chef Rana was amazing and accommodating as well as the service staff (shout-out to Omar) made the experience great.

Their acrobatic shows were a pleasant surprise as well as activities (yoga, stretching, water aerobics etc.)

Overall great experience, kudos to the team and management.

Great hotel, very nice and helpful stuff, spacy rooms, exotic scenery, tasty food, sandy beach, very warm ocean, in February almost without any mosquitoes. The little disadvantages are pretty insistent "beach boys" but if you ignoring them, they will leave you, and they are not entering the hotel beach territory, and there aren't so much attractions in the area, the Village of Pwani Mchangani isn't so good for nightwalks.

Very nice bungalows. Staff is friendly. Beach could be a bit better: the locals do their algae farming there and the water gets dirty.

The holiday at this resort was absolutely amazing. I honestly didn't have very high expectations, but everything pleasantly surprised us.

The resort itself was absolutely breathtaking, gorgeous. The food was great, always enough choice, we liked everything.

But what I would like to highlight is the staff. They were just amazing. Extremely nice. Probably the nicest of all our holidays around the world.

I would like to thank Hussein and also Jabir. Professional, very nice staff who do their job 100% and give their all. I wish I also had such great employees in my company like these two guys. If a manager is reading this, be really proud of these guys. But not just them, the whole staff. You all do your jobs well.

Thank you for a wonderful stay. I have a feeling that one day when we return to Zanzibar, it will be to this resort again.

We were a little bit afraid of the resort, as we read some of the reviews but were surprised by the quality of the service and by the location of the resort at the end. The gardens are huge and well-kept. The staff is wonderful – the kindest I've ever experienced. Quality of food is like in the seventh heaven. Some meals are a little bit spicy but that's the only con I found on it. Room service is wonderful. They came every afternoon to put down the curtains against mosquitos. The place is quite but on the beach, the local people may be disturbing, as they want to sell you everything – from a massage to a parero. Every time, there's an ebb, you can go to a small peninsula formed by sand and watch the sea life. Definitely the best vacation in my life!

The best 5* hotel I’ve ever been to. Definitely will come back in the future. Everything was excellent - especially service !!! Love you guys - you made my day! Various and brilliant quality food and drinks. The beautiful well kept garden - I could feel “African” style in here. Absolutely love it all. Xxx
Thank you for making my honeymoon the best I could wished for.
Magda

Overall a great resort!!

REVIEW
Check in ; Mubarak

Check in process was easy and friendly however could have been little quick considering most guests have travelled many hours to get to the hotel and would appreciate if they can get to the room quickly.

Mubark showed us the room along with his colleagues. They were welcoming. We asked for a cot bed which was not delivered until we followed later in the evening but once reminded it was done quickly

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Food and Beverage;

Restaurant; Chef Rana and Chef Ravinder , Mahender, F&B and Narender, Asst. F&B.

Grace, Mohammed, Omar and many other service staff

All three days we enjoyed pool bar where Narender and his team ensured all guests are looked after and quickly resolved any minor issues we encountered. Kudos to Narender and his team!!

All three days we enjoyed breakfast and lunch at the main buffet restaurant where everything food presentation and quality was impeccable. Both chefs (Ravinder and Rana) were always checking on buffets as well as interacting with guests to ensure everyone was happy and satisfied. Balvant and Mahender were always present on the floor interacting with the guests and leading their staff. Everyone seemed to be very satisfied and enjoying their meals.

Both breakfast and lunch buffet offerings are well rounded and a chef attendant omelette and past stations are well received. All wait staff and chefs at the stations are very accommodating and friendly yet professionals. My only suggestion is to consider changing your silverware (knives especially) as they are quite blunt and at times makes it hard to use for meat dishes.

We dined at the Indian restaurant the first night. Menu is well rounded we good options for both meat lovers and vegetarians. Really enjoyed Kharwade Soup and Chilcken malai tikka. Lamb seek kebabs were served cold, perhaps were sitting in the kitchen for a while before getting to our table. Palak paneer was good. Rotis and naans were served hot and were cooked to perfection.

Second night we enjoyed Thai. Tomyam Soup was really good with excellent flavour profile. Yellow curry was not up to the Naptune standards. Even veggies were cooked and could taste coconut milk not cooked enough blend with spices.

Third night we dined at the Italian restaurant. Ministrone soup was very enjoyable and flavourful. Caprese Salad was average and we found the cheese quality wasn’t up to par with other items. Veg lasagna, Spinach Ravioli were quite good. The minute steak was bit overcooked but food overall was good and service was great too.

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Other services;

Housekeeping Room attendant was very personable even though she didn’t speak English. We were able to convey our message to her about certain things and she ensured we had everything we needed during our stay.

Kids playground: Khadija at the kids club was so caring and gentle with our twin toddlers. They really enjoyed playing with her and are already missing her. we really appreciate her service

Spa: my wife and I enjoyed couples massage with Wayan & Wayan! They were amazing, we both fell a sleep on the massage table…lol. We enjoyed nice steam room followed by cold shower in the facility.

Shisha: my friend and I decided to enjoy Shisha on the second night. We found Shisha quality under average and service was very slow as well but we didn’t mind as we enjoyed our company and view.

Check out: Check out process was quick and hassle free.

Overall we had very relaxing vacation. All the staff and managers very professional and accommodating. Kudos to Alok, General Manager and his team on job well done! Very nicely run resort property and highly recommended