Best Western Plus Hollywood/Aventura

Upon arrival for my reservation on 08/17, I didn't realize I was checked into a poorly cleaned room until I started to look closely. I have attached the pictures below.

I went downstairs and showed the pictures to the front desk agent. She told me "The roach traps are there to prevent them from being in the room".  She added I would have to re-pack my things and wait in the lobby for another room to be cleaned by housekeepers. I waited downstairs for almost half an hour until I was told my room was ready.  After inspecting the room I didn't run into any problems and I was satisfied.

Until the next day, both me and my friend walked back into a room that reeked of toilet water. The carpet was soaked as well as my friend's personal belongings. We went downstairs to speak to the night auditor (Newton) and were told there were no more rooms available and there is nothing he could do but document it in his notes. We demanded to speak to a manager in the morning but were told the general manager (Juan) does not come back till Monday.

Keep in mind that all together we payed $487.

I called Monday and was told he was not working. I spoke to corporate and the management team basically denied everything I stated even though I sent proof. I have stayed in motels with better service than this dump. The management is awful and I will never stay in a best western again.

SAVE YOUR MONEY PEOPLE!

I Had an awful experience with this hotel. For 24 hours straight I tried to contact them about my reservation. No one answered the phone, no one answered emails. Finally when I got hold of someone, they were completely unwilling to assist me in my requests. I was unable to make any changes to my reservation.

Be aware of the late check in time of 4pm when booking here. I actually needed this room for a day room as I had an 8 hour layover. With my flight being at 6pm this was no use to me. No refund options. No early check in options. I offered to pay more money for early check in. No options and not willing to work with me.

When I went through the booking process it was not indicated that check in was at 4. Most hotels it’s 3 and they usually will get you in earlier. Rudest staff, completely unwilling to help. Wasted $130 since they wouldn’t refund me.

I was charged as a No Show even though I was there! My credit card was billed and I'm trying to get refunded! Poor quality of handling of my reservation! No manager on hand to handle my call regarding this issue today (9/3). Have to call back on Tuesday!!
The place however was nice and comfortable until our AC went out! Had to be moved at 1:00 a.m. to another room because there was not a maintenance person available to fix the problem.

This hotel is not only outdated but the third floor smells incredibly musty. Very limited room for anyone towing a trailer or machinery. The staff member working the front desk was very rude and made me feel as if I was an inconvenience for having to check in after I already waited almost 10 minutes for him to come out of the office to acknowledge me. My career has me in hotels almost daily and this place by far is one of the worst I’ve ever been to.