Hotel Ziggy

All charges were not disclosed upon checking in. I was quoted $219 per night and ended up paying 347 including amenities that simply didn’t exist during my stay. The refrigerator in my room was broken and ruined $20 worth of dog food, there was no ice available in the entire hotel. By the time I arrived at the breakfast at 7:30 it was completely packed over and there was basically nothing left. It rained the whole weekend that we were there so the pool usage was nonexistent as well. I am extremely disappointed in your hotel and the way you describe the amenities and services available and what actually was available. Perhaps in the future you’ll tell your truth to guests although that might yield in less occupancy

After staying here a night with my girlfriend for my birthday I can confidently say I am never coming back. This place was under construction when we had stayed, something that was not disclosed to us before arriving. To make matters worse, once arriving in our room we were greeting with a horrible smell of burnt cigarettes. My girlfriend, who has asthma, needed to constantly use her inhaler in the room. And when we spoke to the front desk about the issue they replied with “Well, we don’t know why the room would smell like smoke, it’s a non-smoking hotel”, then proceeding to stare at us blankly. The lack of customer service and professionalism here is truly abhorrent. I wish I could give this place a 0 star review. Also, the name still has not been updated on google and Apple Maps, so goodluck trying to find it(renamed to Ziggy Hotel).

HOTEL ZIGGY/GRAFTON
Other than the terrible customer service, our room reeked of cigarette smoke, we were not told of the name change from Grafton Hotel to Hotel Ziggy and were driving aimlessly around to find it. The staff was rude and condescending and did nothing when I told them of the smokey room and even told the I had to use my inhaler since I am asthmatic. On top of that, I was not informed of the flooding that occurred and there were loud floor pumps and chaos all throughout the hotel. Also, on the day I checked in, I was asked fo make a $100 deposit with my card (normal for checking in at any hotel), and I was told it will all be returned back to me 3-5 business days after checkout. When I went to checkout, I was given a receipt of $45 that was taken out of my $100 deposit. I stayed there for one night!!! There were so many fees that I was not told about. I called back the next day and expressed my frustration and was met with incompetent and confused responses from the staff. The workers there are not up to par for an expensive place in West Hollywood. They were not accommodating at all. I have worked in customer service over 7 years and know that when I am at work, the customer is always right! I will never be returning here and telling everyone I know do not go to Grafton or Hotel Ziggy or whatever it is called!

I am honestly not sure how this hotel got 4 stars!
I have probably been to more than 100 hotels in my life and this was by far my worst experience.
Look at my tv below, I don’t have a signal but that’s not even the worst part , it is upside down! Lol
Also look at my wardrobe, food leftover from weeks ago which stank.
When I told hotel about these, they didn’t even care!
They also charge you 49$ for valet and make you carry your luggage for 300 feet up the hill!
I would say spend your money somewhere else tbh!