Ayla Bawadi Hotel

Honestly, not very happy with the stay. From being able to book the place to the stay and breakfast, it was all a task.
The reservation was such a task and our POC would not even respond to the calls, messages, etc. Moving to the rooms, the pillows had such a bad stench in both the rooms that we booked. Tried to call reception around 3 PM, no response, no call backs. Eventually, complained to sales manager and it got fixed. Cherry on top was the breakfast, the menu is very limited which is still fine. But, the filipina lady in Sedar Restaurant is very rude. The coffee machine was not working properly and when I told her, she was so weird about it and told me to sit and she will bring coffee for me, obviously, she didn't and when I asked her about the machine being fixed, again her response was so rude. Later, while we were leaving, she was sooo rude and repeating over and over that you can't take away food, and giving such weird looks. Finally, the check out was at 12 and they disabled our cards around 11 itself which was so weird and never experienced before.
Honestly, don't expect this from a 4 star. The people at the reception were okay and so was the housekeeping staff on floor. But, every body else including the sales team could really learn a thing or two.