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134 $
Ayla Grand Hotel
🌍 United Arab Emirates, Al Ain, Othman Bin Affan Street
● Center: 2.4 km
☎ Phone: +971 3 705 1111Show
🧭 Coordinates 490 AED
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Rooms and prices
2 guests
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Classic Double room
Wireless internet, air conditioning and private bathroom
Beds:
134 $
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Deluxe Double room
Wireless internet, air conditioning and private bathroom
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147 $
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Classic Double Executive Suite
Private bathroom
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252 $
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4 x
2 Bedrooms Quadruple Junior Suite
Private bathroom
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4 x
2 Bedrooms Deluxe Quadruple Suite
Private bathroom
Beds:
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1 Bedroom Deluxe Double Suite
Private bathroom
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Deluxe Double Executive Suite
Private bathroom
Beds:
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4 x
2 Bedrooms Classic Quadruple Suite
Private bathroom
Beds:
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6 x
3 Bedrooms Classic Sextuple Suite
Private bathroom
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1 Bedroom Classic Double Suite
Private bathroom
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Description
In this hotel 220 rooms.
The distance to the nearest airport is 18 km.
Policies and conditions
- Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
People no matter the age stay for AED 150 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - Free private parking is possible on site (reservation is not needed).
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, JCB, UnionPay credit card, No prepayment
- Check in time: 14:00. Check out time: 12:00.
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Pharmacy
- Fire Extinguisher
Rooms
- Room service
- Family room
- Indoor Fireplace
- Smoke Detector
- TV
- Hairdryer
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Bottled water
- Kettle
Internet
- Free Wi-Fi
- Internet
Transfer
- Shuttle
- Car rental
- Airport transportation
- Transfer services
Languages Spoken
- Russian
- English
- Italian
- French
- Multi-language staff
- Arabic
- Turkish
- Chinese
Tourist services
- Tour assistance
Recreation
- Billiards
- Karaoke
- Sun Deck
Parking
- Parking
- Parking nearby
Pool and beach
- Swimming pool
- Outdoor pool
- Pool facilities
Business
- Business center
- Fax machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Doctor
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
Kids
- Babysitting and childcare
- Children swimming pool
- Kids club
Health and Safety Measures
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Google panorama
Map
Reviews
12.12.2024
Comfortable and spacious 3 bed room apartment. Near to most attractive locations. Opposite to Al ain mall.It was too expensive and the breakfast could be better for a five-star hotel. They are too slow in responding to guest requests. I asked for a blanket and water, it took three hours for them to deliver after several calls
23.11.2024
Though on the older side, this hotel was a very nice place to stay for my purposes (business). The location is awesome - relatively central and right next to a big shopping mall with a large amount of taxis right in front of it. The service at the hotel was fantastic. I remember being greeted immediately at the entrance, helped with my bag, etc. During my visit, our team needed to eat breakfast a bit early and little this like that. The staff were always very ready to support us. The facilities are quite nice, especially the roof top pool area and cafe. Since I visited in the cool weather season, our team had our work meetings in this area in the evening. Nara, the primary site restaurant, offers a pretty good buffet for dinner, as well as a la carte and room service.
The room itself was spacious and comfortable. The AC was a bit 'wonky.' The auto function did not work (it would turn itself off despite the temp in the room and my set temp being way different). So, I had to leave the AC on constantly and adjust the fan strength manually. To be fair, I chose not to report this to the front desk as it wasn't a big deal to me. The bathroom did smell a bit funny (not bad, but a little mildewy). Sound-proofing between rooms is the only actual issue I had. I had a room with a connecting door, and you could hear every little thing. Even the TV in the adjoining room. You could hear halfway traffic very easily as well. The hotel really should consider three big upgrades: international electric outlets, way better sound proofing and decent coffee machines (Nespresso compatible...powdered coffee is yucky).
I very much enjoyed my stay here overall, and would return for business trips.
The room itself was spacious and comfortable. The AC was a bit 'wonky.' The auto function did not work (it would turn itself off despite the temp in the room and my set temp being way different). So, I had to leave the AC on constantly and adjust the fan strength manually. To be fair, I chose not to report this to the front desk as it wasn't a big deal to me. The bathroom did smell a bit funny (not bad, but a little mildewy). Sound-proofing between rooms is the only actual issue I had. I had a room with a connecting door, and you could hear every little thing. Even the TV in the adjoining room. You could hear halfway traffic very easily as well. The hotel really should consider three big upgrades: international electric outlets, way better sound proofing and decent coffee machines (Nespresso compatible...powdered coffee is yucky).
I very much enjoyed my stay here overall, and would return for business trips.
21.11.2024
The room size is good but the facilities are rooted in the nineties. There is no smart tv ( so you are stuck with Arabic and Indian tv channels), there is no where to sit except in a terribly uncomfortable mini armchair, the water temperature in the shower is only 40 degrees ( so a hot shower is actually a lukewarm shower, at best), reception staff are slow to respond and so are the technicians when called to fix the tv when it stopped working.
To top it all off I turn up at 3 O’Clock this afternoon after a hard day’s work to find that my room was not cleaned and the water temperature issues were not fixed.
So this hotel needs a more professional management to drag it forward to the 21st century. It does have a good potential, the location is great and the finishing is excellent and the food is good.
Until these issues are fixed I don’t think I shall recommend my company to book training rooms or stays in this hotel.
Gary Hillali
Dubai, UAE
To top it all off I turn up at 3 O’Clock this afternoon after a hard day’s work to find that my room was not cleaned and the water temperature issues were not fixed.
So this hotel needs a more professional management to drag it forward to the 21st century. It does have a good potential, the location is great and the finishing is excellent and the food is good.
Until these issues are fixed I don’t think I shall recommend my company to book training rooms or stays in this hotel.
Gary Hillali
Dubai, UAE
11.11.2024
Right on the other side of the mall, easy to walk over, take a bus to the central bus station etc.
The rooms look ok at first sight but we're quite dated when you took a closer look.
There were SEVERAL different hairs on the bed sheets and in the shower!!! Disgusting .... This shouldn't happen at a 5* hotel.
I also called them to bring the pre packed luggage down to the lobby so I could take it straight to the taxi when I was on the go.
When I got there the luggage wasn't there and the congieres apparently hadn't been informed.
Overall a huge NO on cleanliness and some of the staff
The rooms look ok at first sight but we're quite dated when you took a closer look.
There were SEVERAL different hairs on the bed sheets and in the shower!!! Disgusting .... This shouldn't happen at a 5* hotel.
I also called them to bring the pre packed luggage down to the lobby so I could take it straight to the taxi when I was on the go.
When I got there the luggage wasn't there and the congieres apparently hadn't been informed.
Overall a huge NO on cleanliness and some of the staff
29.09.2024
The room is perfect for a couple or families . The hotel location is great. Mall and restaurants are near. Staff's are very helpful and friendly. And their breakfast is awesome.
07.09.2024
Since 1:00pm I been called the reception to call housekeeping until 5pm I’m waiting. I slide in the toilet because cannot be notice the water to the tiles. I’m very disappointed for this hotel they not do any action regarding of it instead I’m waiting long time and this is five star . Never come in this hotel.
13.08.2024
I will stay in Al Ain for long period and I chose to stay in Ayla Grand hotel. It was the best choice. Luxury hotel rooms, many indoor and high quality activities such as gym, swimming pool, spas, massages etc. I suggest that for sure!
26.06.2024
It's my first time booking a hotel by booking and surprised at how different when compared to the website and reality are.
I was disappointed with how the staff here at not helpful or professional in their work.
I booked a suit with two bedrooms for 3 nights, and I tried to manage my booking but I could not, so I contacted customer service in booking and was told that I needed to cancel to make a new booking they told me to get approval from the hotel, so I called the number of the hotel and they gave me the approval, so I called back customer service but they asked me to give the name of the employee and his position, so when I called back the hotel, but the two Egyptian men refused to give the name and avoiding to give me the approval for cancellation.
So, I came in the next day and stayed for not more than 4 hours, and checked out, and the amount of the next and the last night was non-refundable.
It was a big joke.
Not deserve even 1 star.
I was disappointed with how the staff here at not helpful or professional in their work.
I booked a suit with two bedrooms for 3 nights, and I tried to manage my booking but I could not, so I contacted customer service in booking and was told that I needed to cancel to make a new booking they told me to get approval from the hotel, so I called the number of the hotel and they gave me the approval, so I called back customer service but they asked me to give the name of the employee and his position, so when I called back the hotel, but the two Egyptian men refused to give the name and avoiding to give me the approval for cancellation.
So, I came in the next day and stayed for not more than 4 hours, and checked out, and the amount of the next and the last night was non-refundable.
It was a big joke.
Not deserve even 1 star.
08.06.2024
My recent stay at Ayla grand hotel was marred by one significant issue: the internet service. As a frequent traveler who relies heavily on internet connectivity for both work and leisure, the poor quality of the hotel's internet was a major inconvenience.
Firstly, the connection was incredibly slow. Basic tasks like checking emails or browsing the web took much longer than usual. Streaming videos or participating in video calls was nearly impossible due to constant buffering and lag.
Secondly, the reliability of the connection was extremely poor. The internet frequently dropped, leaving me disconnected at crucial moments. This made it challenging to maintain productivity and stay connected with colleagues and family.
Lastly, even after reaching out to the hotel staff for assistance, the issue remained unresolved. While they were polite and tried to help, the overall infrastructure simply couldn't support a stable and fast connection.
For a hotel that markets itself as accommodating business travelers, this was a significant drawback. I hope Ayla grand hotel invests in upgrading their internet service to meet the needs of their guests. Until then, I would recommend this hotel only if reliable internet is not a priority for your stay.
Firstly, the connection was incredibly slow. Basic tasks like checking emails or browsing the web took much longer than usual. Streaming videos or participating in video calls was nearly impossible due to constant buffering and lag.
Secondly, the reliability of the connection was extremely poor. The internet frequently dropped, leaving me disconnected at crucial moments. This made it challenging to maintain productivity and stay connected with colleagues and family.
Lastly, even after reaching out to the hotel staff for assistance, the issue remained unresolved. While they were polite and tried to help, the overall infrastructure simply couldn't support a stable and fast connection.
For a hotel that markets itself as accommodating business travelers, this was a significant drawback. I hope Ayla grand hotel invests in upgrading their internet service to meet the needs of their guests. Until then, I would recommend this hotel only if reliable internet is not a priority for your stay.
23.05.2024
"Very disappointing stay. I booked this hotel specifically for the pool to entertain my kids. I confirmed multiple times that all amenities were in good condition. Upon arrival, we found out the pool was closed. Despite spending nearly 2 hours there and my complaints, the manager charged me nearly half the room cost when I decided to leave. Had to book another hotel last minute. Poor customer service and misleading information."
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Frequently asked questions about Ayla Grand Hotel
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What are the check-in and check-out times at ?
Check-in at is possible from 14:00, check-out is until 12:00.
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