Danat Al Ain Resort

My recent stay at Danat Al Ain Resort left me with mixed feelings. We arrived at the resort at 3 PM, eager to settle in and start our vacation. Unfortunately, the check-in process was incredibly slow, and we ended up waiting for about 1.5 hours for our room to be allocated. This delay was disappointing and tiring, so much so that we found ourselves feeling sleepy in the reception area—a frustrating start to our stay.

To make matters worse, once we finally received our room, most of the room access cards didn't work properly, neither in the lifts nor the rooms themselves. This added to our frustration and left us with a very bad first impression of the resort's management.

On a positive note, the time we spent at the swimming pool was delightful. The pool area was a hit with the family and kids, and we enjoyed relaxing there. The bartender at the poolside bar was excellent—very helpful and attentive, making our poolside experience quite enjoyable.

As for the dining experience, it was a mixed bag. The dinner was okay but nothing to write home about. However, the breakfast was a redeeming factor, offering a good variety and quality that we appreciated.

Overall, while the resort had some enjoyable aspects, the initial experience with the check-in process and room access issues overshadowed our stay. I hope the management can address these issues to improve the experience for future guests.

We reached from Dubai with pre confirmed booking pool view. Parked the car in front. Hotel staff pick up the luggage but none approached for valet parking.  Went to park car myself as i saw the parking on left while approaching the hotel.  No meet and greet, none on the door.

Stood in queue for Check in at 1.24 pm and reached the chekin desk at 1.42 pm.  Check in staff Mr. Awab was polite. He alotted a room to my friend and informed that as me and my friend requested for same floor will take some time and he will call to provide a room.  Asked if any other floor is fine as well.  Was told will check with the housekeeping colleagues and will call me.  I went to my friend's room. None called me. His room has no pool view. We decided to speak to duty manager Mr. Mahmood. He provided him a pool view room. I waited more time and provided me a room on inner courtyard side but no pool view and the duty manager sternly told me the room provided is final.  We were too tired to bargain as it was more than 2 hours in lobby waiting for a room. Another guest sat in front of me to speak to duty manager and he has the same problem. His friends got a room and he didn't get a room.  In this time none asked for a glass of water or a juice ( maybe due to Ramadan month) or any refreshment towel.

Lobby was overcrowded with people and kids running here and there.  We went to our room and encountered a new problem.  The room key card.  It didn't work.  In 2 nights stay we went to lobby around 7 times to reprogram the key and few times asked the room service staff to open the door. Staff told not to keep the key card with the mobile phone and we carry the key cards separately but still same issue. The key problem stayed until the last moment.  Room was OK but noise is unbearable.  Kids screaming,  running in corridors,  people chatting and talking loud. I thought of taking a nap but instead was cursing myself for choosing this hotel.  The room has no pool view but instead opens on inner courtyard area.

Decided to visit the pool area.  Only one pool was open as the kids and the Olympic size pool was under renovation ( was informed while booking so we understand). Sun loungers are very few and pool was overcrowded in peak hours.

Night sleep was disturbed because of noise from corridors and mosquito bite. Bathroom shower was loose and only points at 1 point near to wall and need to stand touching the wall to shower. Room service supervisor Mr. Harsha was very helpful.

Food was OK but the Cafe was very overcrowded during the peak hours.  They have 2 more restaurants.  Was better to divide the dining with the other Cafes as well.  We sat outside for breakfast and there was no water or glass.  I went to bring water bottle and glass. The door between the outside dining and the inner Cafe was not sliding door and very inconvenient to open the door with food in hand.

At last checked out and left.  This hotel is not worth your money.  Need good change in service and building renovation to make it a nice hotel.  Will not recommend this hotel.

The hotel's infrastructure is in need of renovation, as evidenced by malfunctioning keys and inaccessible swimming pools. Additionally, the convoluted pathways to access certain areas, such as the pool, create unnecessary inconvenience for guests. While the property boasts ample space, it appears to be underutilized and poorly maintained. The rooms provided were smaller than anticipated, despite the additional cost incurred. Furthermore, the telephone service was frequently unresponsive, resulting in delayed assistance when required. Considering the amount paid, the overall value of the stay and the quality of service received were unsatisfactory. Consequently, I would not recommend this establishment for future stays.