Danat Al Ain Resort

Overall the place was okay but the service was not up to my expectations and the food as well. They made us wait for such a long time for our room, and luggages making us really frustrated. We're people who travel a lot, and this is the first time I've experienced a hotel this bad. Before entering I had very high expectations but left the place feeling very disappointed. Staff was very slow and rooms didn't have the normal essentials we needed, for example our hair dryer broke as soon as I used it and my friends hair dryer didn't even work. Plus what kind of hotel doesn't have a bathrobe? My bathroom also started flooding because of the structure and the way it was made. And while I was coming from back dinner our keycard stopped working, after trying multiple times we had to finally go to the reception to get a new one. Overall, this should not deserve a 5 star rating and should not happen to anyone else. Would definitely not recommend this place.

**Title: Disappointing Experience - Poor Service and Unacceptable Treatment**

I recently stayed at Danat Hotel with my partner, and unfortunately, our experience was nothing short of appalling. Upon arrival, we were told that we would need to sleep in separate beds, despite being a couple. When we expressed our concern and asked for assistance in resolving the matter, the staff showed no willingness to help. The response was dismissive and unprofessional, leaving us feeling uncomfortable and unsupported.

What made this situation even worse was the clear sense of racial bias we felt throughout our interaction with the hotel staff. It was disheartening to experience such behavior, especially in a place that is supposed to offer hospitality and customer service.

For the amount of money we paid, we expected a much higher level of service and basic courtesy, but we were met with indifference. We were left with no choice but to accept the unsatisfactory arrangement, as the hotel did not offer any solutions or alternatives.

I am deeply disappointed by the treatment we received at Danat Hotel and would not recommend it to anyone. The lack of professionalism, coupled with discriminatory behavior, was a stark contrast to the high expectations set by the hotel’s reputation.

I hope this review helps others make a more informed decision when choosing accommodations in the future.

I had an incredibly disappointing experience at Danat Al Ain Resort. The staff was unhelpful and unfriendly, which made our stay very uncomfortable. We were especially let down by the manager, Ahmed, who was not only cold and indifferent but also displayed a very unprofessional attitude that came across as discriminatory.

The condition of the rooms was equally frustrating. The carpets were visibly dirty, giving the room a rundown and unclean feel. Basic cleanliness was lacking, and it was clear that the standards of housekeeping are far below what you’d expect from a supposedly reputable resort.

The amenities also left much to be desired – the pool area was not well-maintained, and several facilities were either broken or outdated. We felt that our complaints and concerns were simply ignored by the staff, adding to the sense that guests' satisfaction is not a priority at this hotel.

Overall, I wouldn’t recommend staying here if you’re looking for a comfortable, respectful, and well-maintained environment. We were really disappointed and will not be returning.

My recent stay at Danat Al Ain Resort left me with mixed feelings. We arrived at the resort at 3 PM, eager to settle in and start our vacation. Unfortunately, the check-in process was incredibly slow, and we ended up waiting for about 1.5 hours for our room to be allocated. This delay was disappointing and tiring, so much so that we found ourselves feeling sleepy in the reception area—a frustrating start to our stay.

To make matters worse, once we finally received our room, most of the room access cards didn't work properly, neither in the lifts nor the rooms themselves. This added to our frustration and left us with a very bad first impression of the resort's management.

On a positive note, the time we spent at the swimming pool was delightful. The pool area was a hit with the family and kids, and we enjoyed relaxing there. The bartender at the poolside bar was excellent—very helpful and attentive, making our poolside experience quite enjoyable.

As for the dining experience, it was a mixed bag. The dinner was okay but nothing to write home about. However, the breakfast was a redeeming factor, offering a good variety and quality that we appreciated.

Overall, while the resort had some enjoyable aspects, the initial experience with the check-in process and room access issues overshadowed our stay. I hope the management can address these issues to improve the experience for future guests.