Wingate by Wyndham - Edmonton West

We used to always stay at this hotel when visiting Edmonton close to the West Edmonton mall with a waterpark but this time all staff is changed no familiar faces. The pool and hot tub area was gross. The pool wasn’t full of water. The hot tub had a weird smell to it. It was disgusting. There were some young adult men jumping into the pool splashing everyone and nothing was done about them while there was a worker present our room bed was clean, but the carpet was dirty. Walls were dirty lampshades dirty bathtub dirty shower curtain smelled sour and there was a roll of paper towel with only enough for two uses on. It asked housekeeping for more toilet paper told us we had to ask at the front desk seen another housekeeping lady asked her for toilet paper and She said that there were no supplies in which I responded. How am I supposed to use the bathroom in my hotel room that I paid for and she suggested not sure what is going on at this hotel but this time I was highly disappointed and paid away higher rate than I normally would due to the long weekend.

Carpet was duty and towels had stains!