Travelodge by Wyndham Montreal Centre

I was quite disappointed with this hotel. The room was tiny, the toilet had a bad smell, and the equipment and furniture were very old and worn out. The breakfast was also underwhelming — mostly just sugary items like cornflakes and croissants, with little variety or healthy options. In my opinion, the overall quality doesn’t justify the price. I’d value it at around $30 per night. I would not recommend this place.

We asked for a room that was accessible and was close to the elevator as my husband has mobility issues and uses a cane to walk. The room we were assigned was the furthest away from the elevator that was possible.
The room picture that was shown when we booked the room was nothing like the room we received upon our arrival. The room on the website showed a queen size bed with a couch, chair, microwave, cook top and a bar fridge. The room we were given had two twin beds with one bed being at standard height and the second bed being so low to the floor that it was impossible to easily get out of the bed. There was no closet for clothes, just a hook on the wall with no hangers. There was no microwave or cooktop and a tiny fridge that was designed for beverages only. This added expense to our trip as we had planned to shop at local stores for groceries and prepare some meals in the room rather than relying on dining out for all our meals. The television did not work when we arrived, but was fixed by staff after a call to the front desk. When we voiced our concerns, we were told that there were only two rooms like that and that they were both booked. When we asked about the microwave and stove top, we were told that they were no longer offered in any room. We were moved to a different room with a queen bed and a couch after the first night for an additional twenty dollars plus fees and taxes per night.
The website image was very misleading and had we seen a true image of the room we may have planned our stay in Montreal differently.
Despite our poor experience with the amenities, I can not speak highly enough of the staff who were very helpful and polite whenever we had any interactions with them.

After knowing that due to the snowstorm on Feb 12/13th and where 400 security staff and screeners called in sick, caused many flight delays and cancellations out of Toronto Pearson, I couldn't make my reservation to Montreal. This hotel would not refund me or offer another date. I will remember this and never book this hotel chain again.

Unprofessional, shortsighted, low business sense displayed by this hotel chain